Aurora Heat
Canada
Reviews (6)
Thank you for this app! It allowed us to ensure US customers see pricing in US dollars which greatly impacted the financial success of our business. Thank you to the team who makes this possible :)
Very helpful customer support! Thank you, Tanmay. Above and beyond :)
Developer reply ·
Hi Aurora Heat, Thank you for your feedback! We're thrilled to hear that Tanmay provided exceptional support and went above and beyond to assist you. We truly appreciate your support and are always here to help!
Great app! Has resulted in higher conversion rates for our website. Their customer service is also phenomenal. We'll be using SalesPop for years to come.
Developer reply ·
Thank you for trusting our app! We look forward to the coming years ◡̈
Yotpo Growth Plans are good if you don't want to break the bank, but you want to do cool things with your reviews. The customer support is OK considering what you're paying for the app - ideally, I'd like support to know things a little more readily. I often feel like I repeat myself to get them to understand my queries. But maybe that's a me thing! Ha! I recently worked with Nicole, and she was dedicated to the task at hand, so I'm grateful for that!
Developer reply ·
Thank you for sharing your thoughts with us!
Wonderful! The process isn't too time-consuming. While it can be complicated to make sense of the results, Ilana is fantastic at addressing your concerns and answering your questions clearly. And she carefully keeps track of your website. If it's been a couple months and you still don't have Rich Results, she'll make suggestions on what you can do to earn them. She's persistent and thorough, and it's so appreciated! Especially when this stuff can be so complicated and over our heads
Developer reply ·
It's wonderful to see your results and glad I could help with some of the complicated nuances of Rich Results. I'm grateful you've found the app and support valuable. It's been my pleasure to help and happy to answer any other questions you may have. Thank you for your review! - Ilana
We are deeply disappointed in both the service and performance of this app. On two occasions during the height of our sales season, the app presented technical errors that resulted in costs to our business due to time spent troubleshooting technical errors and rectifying poor customer experiences. On both occasions, Shipstation did not provide an explanation of why the issue had occurred nor how to resolve it. They also did not escalate the issue to investigate this matter further. I do not recommend this solution for any Canadian business looking to benefit from Canada Post's Commerical Shipping rates. There is some good functionality to the app but overall not worth it.
