Lunya
United States
Reviews (5)
Creating codes is quite easy, especially if needing to add more or edit current groups. Before using the app, I did not have to do much research as it was fairly intuitive.
Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.
Developer reply ·
Thanks for leaving us a review! Love that we've been able to impress you with our UI and technology. Analyzing your customer segments is a breeze, and we would be happy to walk you through the process of setting up custom segments to quickly track your first time customers, returning customers, frustrated customers, etc. Please send an email to support@luckyorange.com referencing this review to connect. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange
Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.
Developer reply ·
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service! Your feedback is very much appreciated! :)
It's easy to get the basics of what we need but some additional analytics, for example, would be great. Perhaps if the app was directly linked to Shopify as well. Currently, it doesn't look like the BIS app will show as purchased unless purchased through the BIS trigger email and, I couldn't find a way to manually send a notification to, say, one customer, if needed. Customer service has been great!
Developer reply ·
Hey there, thank you for your feedback! We truly appreciate it! In regards to how the app calculates conversions; customers would need to click the "Buy Now" link in the notification email. By doing this, a special tracking link is generated, which takes the customer to the checkout page and sends the data back to the app once the checkout is completed. This is our current process, but I'm going to go ahead and submit your feedback as a feature request for the team to look into. Thanks again 😊!
Brilliant product, outstanding customer support. Excited to continue to leverage Nosto to grow our revenue and customer happiness.
