Kichri Store
United Kingdom
Reviews (5)
so far so good, very good support and very intuitive app compared to shopify's default app, Saad provided excellent support
Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.
After another app completely messed up and shopify failed to resolve we had approached Analyzify where we not only had solved the problem of the tracking but also now have much ore detailed Analytics , great app great support and after sales support.
Poor Support , can't get them to refund the money after it stopped working in 3 days but having paid for 2 months , have no sense of customer service , STAY AWAY from this lot , it's a promising software but staff and their attitude to customers very very poor ! If there was a negative rating they would score the least in that !
Developer reply ·
Hello, we want to express our regret if our support team did not fully meet your expectations. Our team promptly responded to your initial request in less than 4 minutes, and they continued to assist you through over 200 support exchanges over a period of two months. In December 2020, we provided you with instructions on how to obtain a refund, although it seems that you decided not to follow them. As a gesture of goodwill, we would like to extend a renewed offer to you in the form of a one-month-off coupon, should you choose to give us another opportunity. We appreciate your understanding, and we hope to have the chance to serve you better in the future. Best regards.
Great App , Could be better if it were easier to Navigate in the admin panel , a cleaner admin panel will also help it being user friendly.
