Living Towers Florida Keys

I've been using another app for some time, but to add the additional features like VIP tiers would involve a significant price increase. I looked into BLOY and was impressed with the features available. It is a new app so at the time of writing this review it is free, with a flat fee for early users when paid plans are launched. There are A LOT of features available including bonus point periods, order boosters (bonus points with x number of orders in a time frame) and more. Support are responsive and very helpful, the only minor downside is they are in Asian and I'm in the US so the timezone difference is big so sometimes I have to wait until the next day for a response. I like that it integrates with Klaviyo and I can use that to create loyalty related flows to keep customers engaged and coming back.

While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.

So far I'm really happy with it. I like how I can share discounts, see what's in their cart and more. I hope they add more options, like AI replies to certain questions that are not necessarily instant answers as we don't need a dozen or more options available there. However, some questions we are asked often could be answered with trained AI responses like we had in another free chat app we used up until switching to Inbox.

We never had a claim denied during our time with Route, which was reassuring. Claims were processed quickly and customers received either a refund or replacement, though a handful of times customers were told only a refund was possible. While this worked fine for us, it created confusion because customers expected a choice between replacement or refund. At the start, we also dealt with a frustrating issue where bots were placing fake orders that only included the Route protection product. This led to bogus email addresses being added to our email program and accounts being created in Shopify for months before we even went live. Eventually, Route put a fix in place to prevent checkout when the protection product was the only item in the cart, which solved the problem. One concern I had before implementing Route was whether customers might file claims for seedlings damaged after delivery (e.g., from weather rather than transit). I believe this did occur occasionally, though claims were still approved. The reality is that we ship live plants, and shipping delays can cause damage. I think Route underestimated the unique challenges of working with perishable products before agreeing to partner with us. Ultimately, our biggest disappointment was how the partnership ended. We woke up to an email that Route was offboarding us immediately due to profitability concerns. While they honored coverage for existing customers, there was no notice or transition period. This left us unable to update our website or notify customers before Route was removed as an option. After building policies and customer communications around Route, being cut off with no warning was extremely disruptive and damaging to customer trust. If Route had offered a notice period and worked more collaboratively, we’d have nothing but good things to say. Unfortunately, the way the relationship ended left us frustrated and disappointed.

I was looking for an app that would add a product when customers purchased a product from a collection. I wanted the offer to apply as many times as qualifying products were purchased and remove it if they removed it. I tried around 7 apps before finding Koala. It increases as they add more and also removes the free items as they remove the qualifying product. I haven't tried any of the other promotions yet, but it works perfectly for this one!