Pillowsprays
United Kingdom
Reviews (6)
Looks like a good app so far. Sebastian jumped in after just a couple of minutes, and helped set up the app after it didn't initially show. Thank you guys.
Developer reply ·
Thank you for your review! We’re so glad to hear you’re off to a great start with the app. Sebastian will be happy to hear your kind words, and it’s wonderful to know he could quickly get everything up and running for you. We truly appreciate your support! Samuel
I think it's very shady that Klaviyo instantly charges more for additional email recipients beyond your plan level, but that when you clean your list, the plan cost stays at the higher level - unless you dig into the settings and change it back down. A message should come up when 'Active' users drops below your biling level to ask if you want to lower your plan level. It's clearly to maximise revenue - but in an underhand way.
The guys are very helpful but I have found it difficult to set up and use - and not very intuitive. For instance, I had the Shopify Google Shopping App already installed which meant that conversions were duplicating. This in turn, meant that my return on ad spend was inaccurate/inflated. I only realised this by chance after signing up. I am effectively now back in a trial period to see if the app is worthwhile for me. I think there are probably many other people who think they are seeing accurate revenue figures on the app but they aren't. I think the developers should use someone who speaks English as a native language as sometimes things dont make sense in the videos/descriptions. But they are very helpful and have answered many questions from me - I just wish it didnt take so long to learn.
I wanted to provide the option for my customers to build their own bespoke box of 5 Pillow Sprays, from our selection of 5 scents. Infinite Options allowed me to go beyond the default 3 options in Shopify and within 30 minutes of announcing the new product to our customers we had taken numerous orders. Set up was easy and intuitive. Thanks all.
Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.
Developer reply ·
Thank you for taking the time to leave your review. We completely understand your frustration and we apologize for the delayed response time. Our support team representative has reached out to you and successfully completed the widget installation. We are constantly working on improving both our products and our support and your feedback is incredibly valuable to us. Please do not hesitate to contact us if you encounter any further issues.
Difficult to set up Facebook Shop and ended up going round in circles. Think I have also duplicated my Pixel somewhere along the line too :/
Developer reply ·
Thank you for sharing this feedback. I'm sorry to hear that you found the setup process to be difficult. I want to ensure you're able to connect your Facebook Page and get everything set up correctly, so I've sent you an email to take a look into the account. Whenever you have a chance, please follow up with me there. -Sophia, Shopify Support