CoalitionNutrition
United States
Reviews (12)
The app works, but it's not consistent. We have multi-location inventory and it often messes that up. Sometimes with updates, it has a glitch and changes the number to something completely different than what we edited. I have a video of trying to enter "10" and it saves it as "44". Any merchant can see how that would be concerning. Unfortunately it happens more often than not. Just wanted to clarify here, we have been in contact with this store and that this issue is currently under review as the store needs to provide us with a pattern where this issue is reproducible. we have already shown separately on multiple instances under different scenarios suggested by merchant that app is syncing correctly live on the call.
Support is wishy-washy and gives you the run-around instead of trying to directly help you. They stated we could hop on a call and after multiple requests to schedule one, it wasn't addressed. Ultimately they couldn't provide the setup help I needed and I will find a different solution.
Developer reply ·
We tried our best to help with your unique situation + offered a call multiple times. You were asking for help about integrating with a different app (a shipping app), we gave you advice based on what has worked for other users with similar intentions. Support answered all questions promptly within standard business hours, was polite and gave the best answers based on your input. Order Automator was functioning 100% correctly. We offered a phone call with our lead developer + gave you a direct solution that has worked for other users with similar integrations. The problem, as we can see in the support thread, is that a different app that was handling your fulfillment was not doing what you want. We cannot access nor control what other apps do. I'm sorry you feel frustrated, I wish you would have accepted the developer meeting offer so we could help you solve your problem together. I hope you're able to find a solution for your problem.
I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.
Developer reply ·
Thanks for updating your review. We do strive to answer all customer service questions within 12 hours. Glad you checked your spam box. We wish you the best with your online store. Let us know if you have any other questions.
If you're looking at a high-powered software for inventory management, run. This software has cost me thousands of dollars and takes up more of my staff's time than actual work. It does not function properly - even BASIC functions. Customer support is relatively non existent on email. When you submit cases, they go unanswered. This was one of the worst decisions I made in my 9 years of ownership.
If you're using multiple methods of driving traffic to your site, DO NOT use this app. We've increased our add spend & SEO efforts and Lead Dyno wants to charge me more for these efforts. They charge based on overall traffic, which is unethical in my opinion.
Developer reply ·
Thank you for your review, so sorry to hear you feel this way. If there is anything we can do please don't ever hesitate to reach out!
Always having issues and being forced to reinstall from scratch. Leaves my business and my employees hanging. Absolute pain.
I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
We originally started with a $1500/mo budget. We are an ecommerce store that sells products that we do not create, so margins are slimmer and we work off of volume. After 3 mos we are at the 6x ROAS. We've had to implement some things on our site to help capture the customer, but they are driving quality traffic. We've doubled our budget and we look forward to seeing if the ROAS holds up.
Developer reply ·
Dear James, In a very short period of time of 23 days, we have managed to get you - Google Ads - ROAS of 3.4x (this is according to your Google Analytics segment for StoreYa users) Facebook Ads - ROAS of 0.3x (this campaign is live for only 11 days) Combined ROAS - 2.1x We share the same goal of getting you the best possible ROAS, but we do ask for your patience as it takes time to collect data and optimize it.
App worked from the start but support was able to make it function even better. Exactly what we were looking for.
Developer reply ·
Thank you for your feedback! We will keep working hard to make our app better!
Tech support is really solid. For that alone it's worth trying if you're looking for a good review app.
