Manufacture TRIANGLE Hi-Fi
France
Reviews (5)
Équipe réactive et à l’écoute. Très bonne expérience, je recommande ! Merci à Helen et Mike !
Good App and good customer support :-)
Developer reply ·
😊 Thank you so much for your kind words! We’re really glad to hear that you’re happy with both the app and our support team. Your satisfaction means a lot to us 💛 We’ll keep improving Consentik: GDPR & CCPA Cookie Banner app to make your experience even better! 🚀
NICK gave me great advices on how to correctly set up the API and he solved in half an hour what initially looked like days of head-scratchng! Thank you NICK !!
the support helped me well to install the app. It seems a good app to present better the markets to customer.
Developer reply ·
Hi TRIANGLE Hi-Fi team, Thank you so much for your review! We're thrilled to hear that our support team was able to assist you well with the installation. We're glad you're finding Orbe useful for presenting markets to your customers. If you need any further assistance or have any feedback, please don't hesitate to reach out. We're here to help! Best regards, Roberto Co-founder
A good App, easy to set up and manage. The front-end is pretty clear for customer as well. We have done a successful sales campaign last winter and will repeat it in the future. I recommend.
Developer reply ·
Hello Dear Friends in Triangle Hi-Fi Your review is about the saddest Friday that we've experienced in our company; the day that we failed to give a stable service for about two hours because of a simple issue that we've underestimated. The problem occurred because our domain expired while we hadn’t received any expiration alert for it. We just renewed our domain as soon as it got unavailable, but it takes time for the DNS settings to get updated and the domain becomes available again over the whole web. This process took 1 hour and 50 minutes (November 12 from 7:00 AM to 8:50 AM GMT) for our service to become available again. We know that we should have taken more care about it and that is not acceptable. I want to apologize for the issue that made your bundle offers not work for about two hours. I understand how important and cost-consuming it might have been for you. We are so sorry that your customers have missed seeing the bundle offers in the meantime. After this accident, we have redoubled our service monitoring to make sure that this problem will never happen again and the service will be available all the time. Also, we have arranged a 24hours availability of our full staff during the coming BFCM period. I appreciate your review that made us more conscious. It’s our honor that you and our other 1000 customers trust us and we are a part of your businesses on our first release anniversary. We are trying our best to improve our service and become more and more reliable. Again, I’m sorry for the service disruption and I assure you and all the merchants that we are doing our best to prevent this incident from happening again. I hope you accept our apology. Best regards Iman Product Manager of Fast Bundle
