Al Shams Abayas
United States
Reviews (7)
Very good app, easy to create sales and many different ways to do it. They have thought of everything with this app. It's one of our favorites. Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Hands down the best email marketing platform out there. We have seen a big uptick in our revenue from using Klaviyo. From the robust functionality and integrations to the customer support, this app is the best in class. I wish the pricing was a bit more moderate as other apps have caught up in terms of functionality. Overall, I am very satisfied with Klaviyo.
I love the app - our templates look very polished and professional. It definitely helps elevate our brand over the standard shopify templates.
Developer reply ·
Thank you for your feedback! We’re so excited to hear that our app is helping your templates stand out and truly elevate your brand. It’s wonderful to know it’s making a real difference for you!
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
Developer reply ·
We're sorry to hear about your experience. We take feedback like this seriously and want to make things right. Please reach out to our support@loopreturns.com and we’ll work to resolve any outstanding concerns as quickly as possible.
So far so good. The customer support is outstanding. That’s all we really want is a good app and good support. We don't expect perfection but we really appreciate when the app teams make efforts to support us to achieve our business goals. Just wanted to mention Lawrence from the Loox team, he really went above and beyond.
I just had a call with Karri to discuss navigating the app and how to best use the features. Hands down this was the best customer support call ever. You can see why the app is so popular given the robust features and usefulness of the info. But more importantly, the support is exemplary. Exactly what I was looking for.
The app is great and so easy to use. It helps us track our inventory and we love that we can use our phones to look up product information right on the showroom floor, customers are impressed and it makes us look like a well run operation. I recommend this app.
