KINApparel
United States
Reviews (8)
experiencing a bug and no one is getting back to me
Developer reply ·
Hi, thank you for flagging this. We did reply to your messages, and we already confirmed with you that the issue is resolved. We're glad it's sorted. If anything else comes up, just email us at support@xco.agency and we'll take a look.
I really appreciate the 24/6 customer support. The team is very knowledgeable and tackles every issue with a positive mindset of fixing it. Also, Ugur was very patient and helpful when I needed it.
Developer reply ·
Thank you for this great review. Keep growing with PickyStory!
Abuzar helped me het the "notify me when back" copy on the webite because it was missing for some reason. I am happy with the service and app. Highly recommend.
I used the Free Gifts App for a campaign this past weekend, and it was a very useful tool. The team was also efficient and responsive with helping me set everything up.
Developer reply ·
Dear KINApparel, Thank you so much for leaving us an awesome review! Your precious feedback motivates us to keep on improving the app and our support team. If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.
Great very fast and useful app! Amazing customer service. Pat was so nice and gave me all the resources I needed to boost my SEO. Highly recommend.
Developer reply ·
We are so happy you are enjoying our app and customer service! 🎉 Thank you so much for your kind words and for recommending us to the Shopify community. Best wishes, Kevin
I love the coverage it provides for my customers and the merchant portal is great!! I do wish the coverage itself wasn't accounted for as a product SKU in the system because it messes with certain data points but ultimately, it is a really great platform.
Developer reply ·
Hi there, Thank you for taking the time to leave your great feedback! We value your partnership and appreciate supporting you and your customers. We apologize for any issues or frustrations surrounding those data points as well. If you would like to discuss this process further in-depth with a team member, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help! Take care, Leea, Customer Service
So many of our customers include this in their orders! It has taken so much weight off our shoulders when it comes to dealing with upset customers over their lost/damaged in shipping packages! Truly does help out! Only reason I give it 4 stars and not 5 is because their only reimbursement method is PayPal. If you don't have that it's very limited in how they can reimburse you for the gift cards they issue.
