The Tiki Yard
United States
Reviews (9)
Easy set up and great customer support! Lara was super nice to work with. Great app so far.
Does not stop people from checking out with a PO box. I was able to checkout with a PO box while testing it live on our site. It did nothing to stop me from checking out except add a free shipping method to the order that gave me a warning to enter a PO box. My default shipping still remained as an available option and I was able to check out with that option. But it did not do what it says it will do which was to stop people from being able to enter a PO Box. Uninstalled this app right away.
The app did not work, nothing would load and then it would kick me out only to make me add my domain back into to re-enter the app, even though it is connected to my Shopify admin. The only pages I could access were to choose a plan or the settings page. All of the others pages would not load. customer support was unable to help so they escalated it to tier 2. Was told they would contact me by email. It was taking too long so I just deleted the app. If this is a sign as to what I can expect for this app, no thanks. I installed it because of the great reviews from so many people so I have to say it is a let down to not have the same experience.
Developer reply ·
Hi Jeremy, Thank you for sharing your feedback, and I sincerely apologize for the challenges you experienced. We take such concerns very seriously, and our engineering team is actively working on resolving this issue as we speak. Our standard turnaround time for escalations is 24–48 hours, and my colleague’s request for collaborator access was made to thoroughly check your theme files, the app's integration, and resolve the issue effectively. We’ve also sent you an email with more details regarding this matter. Please feel free to reply to the email if you have any additional questions or concerns. Thank you for bringing this to our attention, and we’re committed to ensuring a better experience for you moving forward. Best regards, Pat Booster SEO Support Team
It seems like it could be a helpful app and I had big hopes for it, but the big down fall is that revenue is not accurately reporting in this app. That includes taking into consideration that they include tax, shipping, etc in the revenue number. When compared to the data in shopify it did not line up. It ws also not accurately reporting margin either. I sent a message to support but did not hear back. Likely because its the middle of the night in Croatia. None the less. I uninstalled it the same day as I really haven no use for an inaccurate reporting tool.
Developer reply ·
Hi The Tiki Yard team, Thank you for taking the time to leave us feedback. We’re truly sorry for the issues you experienced with our app and for not being able to respond immediately to your support request. We’d appreciate the opportunity to address the revenue discrepancy and any margin inconsistencies you noticed, as there may have been differences in data presentation—such as our inclusion of tax and shipping—that we’d be happy to clarify. Although you reached out during our team’s off-hours, two of our support managers responded promptly once available, and our support team is dedicated to quick replies and actively improving communication across time zones to reduce delays. If there’s anything we can do to address your concerns further, or if you’re open to giving us another try, our team would be happy to set up a walkthrough to ensure you have a seamless experience with Lebesgue. Thank you again for sharing your experience, and we’re here to help if you’d like to connect again. Best, Toni
Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better. This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.
RIP OFF. We upgraded to a plus account only because it was required to access print on demand services. However once we signed up, when we went to look at the print of demand products all it said was catalog "coming soon". and there was absolutely ZERO print on demand products. This is deceptive because their website and marketing says you get print on demand with a plus membership at $79 per month. there is no free trial either, they charge you right away. so we paid $79 just to find out the one thing we wanted to look into with them was not available. I am wondering why there are so many good reviews on here. Our experience within minutes of signing up is not good at all.
Developer reply ·
We apologize for the issues you've encountered. To help resolve them, we're reaching out you via email.
OMG!! this app is a nightmare. not easy to use, not user friendly. Overly complex for something that should be super simple like other social media apps. You definitely pay for what you get but this does not even meet the standards of a free app.
Developer reply ·
Hi Tiki Yard, Really appreciate the candid feedback. We hope you'll find our recent updates easier to use.
no dynamic coupon codes unless you pay big bucks. this used to be available for an inexpensive monthly fee years ago. not worth the price they charge now to have this feature. And with out dynamic coupon codes, it is no better than any other review platform app available today. YOTPO will likely be on the chopping block for us down the road...
Developer reply ·
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Dynamic coupon is currently not part of your package, however, we have submitted a feature request to our products team for consideration.
Excellent App, easy to use. sometimes you have to pay attention to the AI model generation as it will do some corky things when you have the same model in multiple images in different poses/angles. It will add tattoos in some or change hair style in others and sometimes they don't always look alike from image to image, all though very close. But not bad for a free app. It's made a huge difference being able to shed the original supplier models for the AI generated ones.
