Coraline Skincare

A great app so far and brilliant customer support from Quinn. Answered very fast and helped me get things up and running quickly.

The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies. Hi There, We’re truly sorry to hear that you’ve had trouble getting the support you need. We recently took over ownership of the app and looking to turn things around, starting with customer support. Please reach out to us at support@govalo.com and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback! Best regards, Shawn Co-Founder, Govalo

I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve. What has worked well. Great for integrations with Klaviyo so we can easily communicate our points to customers Good support and onboarding with Jacob on point! Integrates well with Shopify with accurate points balances (it took some time). What has worked less well. No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..) Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention. Overall I am now happy and look forward to more bells and whistles soon.

Very helpful customer service - had a few different things that needed to be integrated and whoever was helping, from Mollie to Adam were very helpful.

So far the app has been working very well. The support has been very good indeed. Zulfikal was very helpful in answering my questions very well.