Ctronics
China
Reviews (7)
Cannot use or connect to the app
This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!
Developer reply ·
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience. Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly
This is a scam company with fake pricing, and the monthly package fees will increase by themselves.
Developer reply ·
Thank you for taking the time to share your experience with us. After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned. We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it. We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required. We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
I've just tried it out, and so far it meets all my needs, and it's great to add discount labels to products， There are some display problems in the middle, but the customer service helped me deal with very quickly, and all perfectly solved, I will recommend to my colleagues to use!
I just used this plugin, it has a variety of icons, I really like it, and have online customer service to help me solve the problem of installation Many thanks to Sheila for her help, she also recorded a video for me to show how to set up
I'm currently using this plugin to manage my google feed, which has been around for almost 2 months. I am very satisfied with the performance so far, I will continue to use it and recommend it to my friends!
During my use, I encountered a problem that cannot be displayed. I am very grateful to Gigi for her help. She successfully helped me solve the display problem, and also helped me to record the screen so that I can understand how to solve it. Thanks again Gigi for your help
Developer reply ·
Thank you. We hope that you will keep supporting our app in the long term. Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need. Cheers!
