de.ctronics
China
Reviews (5)
Frequent occurrence of unusual bugs leads to anomalies in the product pages of the online store, often causing discrepancies between the designed interface and the actual display.
After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!
Developer reply ·
This is fraudulent review. This store was never charged. This review will be reported to Shopify.
After using this plugin, the package price will be secretly increased without any notice, and there is no reminder when subscribing. After I questioned it, there was no refund. This is unreasonable, this is a scam company!!!
Developer reply ·
Thank you for taking the time to share your experience with us. After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned. We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it. We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required. We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
I've been using this review plugin for a while now, it's very easy for me to import reviews from Amazon stores into my shopify store, and the store is very easy to set up, as well as the customer service is very responsive, I'm very happy with it!
Developer reply ·
Thank you very much for sharing the valuable & great feedback with us, It means a lot to us !!!!! For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.
Amazing, I used after the site speed test have been greatly improved, which makes me very surprised, because this kind of enhance site speed are generally very expensive, but they can now help you improve the speed for free, and paid as long as 4.99 $, very recommended to use this plug-in
