Motofork
United Arab Emirates
Reviews (6)
The team & Rio are nothing short of 'kickass!' . In all seriousness, they are soo damn supportive and make sure they take you till the end mile. Hope more apps too provide such dedicated services.
Sam and the team are fab! Customer service at its peak.
A horrible customer service experience. Worked on an Email template for over 2 hours and after activating the same, the template got reset (twice). Contacted the customer service who kept me waiting for half hour only to get a reply that it will take them 48 hours to check on the issue if this can be fixed. What is worst is that they assign staff based on the tier of the customer you are which is quite bias already. If this review doesn’t get updated, most likely I switched to Klavio.
Developer reply ·
Hello there, and thank you for taking the time to submit a review! We sincerely apologize for the negative experience you had. We understand how frustrating it can be to encounter such an issue, especially after investing significant time in creating your email template. After investigating the matter, we found a problem that caused your template to reset and did the needful to restore your email template. Rest assured - we aim to provide efficient support to all our users, regardless of their plan, and we strive to prioritize and resolve inquiries as promptly as possible. We want to clarify that the 24-48 hours timeframe is the maximum ETA from our Technical Support team, and we generally aim to resolve queries much faster. In your case, we are glad that we could restore your template within 3 hours from the moment the conversation was escalated. Regarding your concern about customer tier-based support, we do prioritize our Pro plan users, as it's advertised on our pricing page. However, we want to assure you that all our customers are important to us, and we work diligently to offer quality support to everyone. Your feedback is invaluable to us, and we will take it into consideration to improve our services further. We understand that your trust in us may have been shaken, but we hope you will give us another chance to serve you better in the future. If you have any more questions or concerns, please feel free to reach out to us directly.
There is an issue with my order notifications not going through. Sample Order Tracking: 1000021118952 I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest. We really value your business and also we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
This app has been nothing short of amazing. It has completely changed the overlook of our website and the team too is very supportive. Jeneca and the team are always prompt they are someone I can always count on. The best part is they keep themselves updated with the advancement around the world which makes them always up to date. Cannot thank these folks enough.
Developer reply ·
Hi Motofork team, Thank you so much for your kind words and positive feedback! We're absolutely thrilled to hear that our app has had such a significant impact on your website and that you've found our team to be supportive and responsive. Jeneca and the rest of the team truly appreciate your recognition. We're committed to staying up-to-date with the latest advancements in technology, and we're glad that this has added value to your experience with us. Your satisfaction is our top priority, and we're grateful for the opportunity to work with you. Thank you once again for your appreciation, and we look forward to continuing our relationship and providing you with the best possible service! Warm regards, Boost Team
The customer service is top notch. The solutions are implemented on the spot and a very smooth app exercise overall. Sid from the team was great in his technical know how's and they are also flexible towards adhoc requirements.
