The Quirky Cup Collective
Australia
Reviews (5)
Customer service is always so so helpful and the app works how I need it to :)
This app is exactly what I needed! Invoices to customers with itemised breakdowns of charges/taxes in a very professional and visually pleasing manner. Also, can't recommend the support higher! I wish we had the same business hours so the replies were faster, but that's just a limitation of time zones haha. Otherwise, brilliant service and I couldn't recommend higher!
Developer reply ·
Thank you for your lovely review! Sufio prides itself on its designs as we understand invoices need to match your store's brand. I'm delighted to hear of your experience with our Support team, we strive to bring you the best solutions as soon as we can so we appreciate your understanding on the time zone limitations. We'll be here if you need anything else!
Amazing when it works, awful when it doesn't. Reached out to support to ask them to fix my restock notifications not rolling out and only had one response from them over the course of a week. They didn't fix the issue for a week and barely communicated with me. Previous to this I wouldn't have faulted the app but the lack of customer support really disappointed me. I know things go wrong sometimes, but communication would have made all of the difference.
I am loving this app and am loving how much time it is saving me exporting and fulfilling my orders! It's really easy to navigate which is amazing and neatly displays all the information you need. I didn't require any support for set up as the set up information was clear and it didn't take me long to get used to at all. Overall it's been a lifesaver and I recommend it for any Australian business needing help with their Auspost orders. Thanks guys!
