SoulKu

I have enjoyed using the app immensely! Forecasting for small to medium is often complicated, inaccurate, and costly-this has been a great solution for us. Their support has been amazing in teaching me how to best utilize the app and tailor it to fit the needs of our business. If an issue arises I have found them to be very responsive in acknowledging the problem, communicating updates, and finding a timely solution. The app was not initially intuitive in it's use but Amir and Bruk have been more than helpful in teaching me how to use it. I would highly recommend this app.

We recently transitioned to a blended DTC and B2B Shopify store. We looked everywhere for a solution for our independent reps to place orders on behalf of their customers on our new B2B store. The native Shopify solution would not work because we didn't want to provide backend admin access to our independent reps, so we needed a 3rd party app that would allow our reps to place an order for another customers. There didn't seem to be any solutions that would work until we came across B2B Order Agent. It was new, so not all the features were fully built out yet, but as we made requests the team was responsive and worked hard to add them in. We're now 3 months in to using it, and it's been working well. And the support from the Order Agent team has been wonderful! They also offered a 20 day trial and a fair monthly price after that. Would recommend for sure!

This is my second mobile app platform I've used, and Tapcart is by far the best. I've also worked with several other Shopify app vendors, and the Tapcart team (specifically Angelica & Chad) have been the best with migrating and implementing creative and effective strategies. Can't recommend Tapcart enough! Update: We've now been with Tapcart for 2 years and love it! This past BFCM over 75% of our sales were through our mobile app. And our CSM Gina is amazing! If you're questioning which app platform to use, Tapcart is the one!

We've been working with AdScale for 4 months now, after working with 4 different advertising agencies over the past 6 years. We were able to cut not only our overhead cost by 60%, but the strategy in place has been far more efficient with our spend. And we LOVE working with Ivan Pilov. He listens to us, brings great strategic ideas to our meetings, and always follows up within 36 hours from our call (despite being on the other side of the world) with a concise recap, including action items to implement updates and changes (something I've rarely experienced with other vendors).

Although I like the product and the installation process was quick and smooth, we've been with EcoCart for over 6 months and each time we have been overbilled. I've emailed each time regarding this issue and promised it is fixed, including a guarantee from VP of Sales Trevor Fox, and yet it keeps happening. Unfortunately it has happened again this past month, and despite emailing my CSM and Trevor twice now, I have yet to hear a response—completely unprofessional. If it wasn't for such poor customer service, at even the VP level, I would give 5 stars. We are genuinely sorry to hear about your experience with EcoCart, and we deeply appreciate you taking the time to provide your feedback, despite the challenges you've faced. It's clear that you value our product and had a positive start with the quick and smooth installation process, which makes it even more disheartening to hear that the billing issues have negatively impacted your experience. We understand how frustrating it must be to encounter repeated billing issues despite assurances from our team, including a personal guarantee from Trevor Fox, our former VP of Sales. Your expectation for these issues to be resolved, especially after raising them directly with us, is completely reasonable. Regarding the latest incident you've mentioned, it occurred due to us making necessary adjustments to the offsetting calculations specific to your store. Unfortunately, these adjustments coincided with the passing of the 1st of the month—our standard billing timeframe—leading to an erroneous charge. Please know that we recognized this mistake promptly and have since resolved the issue, adjusting the billing accordingly.

We are only a month in and already seeing great success with the app. I will say that integration was a bit challenging—I had to stay on the team constantly for updates and even make some updates myself. If you are not tech savvy there may even be more of a challenge. Wish overall support was better, but the app itself is a great asset to our marketing strategy.

Very helpful resolving my issue of removing some unneeded code on the login screen. Also timely in response.