AdScale AI Ads Meta/Google Ads
by AdScale · launched
View in Shopify App Store ↗Reviews (372)
Une excellente surprise et des résultats au rendez-vous ! Avant de découvrir AdScale, nous travaillions avec une agence qui nous facturait 600 € par mois uniquement pour la gestion de nos campagnes Google Ads. Depuis que nous utilisons AdScale, nous avons triplé notre chiffre d’affaires et amélioré notre ROAS de 46 % ! Au-delà des performances, le service client est particulièrement réactif, professionnel et toujours disponible pour répondre à nos questions. J’étais plutôt sceptique au départ, mais les résultats ont largement dépassé mes attentes. Nous sommes tellement satisfaits que nous avons décidé d’ouvrir un second compte AdScale pour notre autre boutique en ligne. Une solution que je recommande sans hésitation !
I’ve been using AdScale for about two months now, and the results have been amazing. I run an online fashion store, and AdScale has helped us improve our advertising performance and achieve great results. Very happy with the platform so far and highly recommend it!
Really appreciate Nicole's speed + helpfulness! Adscale has been really helpful + escalated our ad performance. There have been some specifics (video + image sizing) that is a bit of a learning curve, but overall MUCH more user friendly than native Meta ads platform.
We've been using AdScale for about three weeks now and are already seeing results. Setup was straightforward and the campaigns started performing faster than we expected. Support has been responsive whenever we had questions. Happy with it so far — would recommend to other Shopify stores looking to scale their ads.
We've used AdScale for many years on various ecommerce platforms. The system is simple to use and centralised for all our advertising on Google and Meta, saving so much time and making it easy to manage campaigns. AdScale support has always been exceptional, regular account reviews and Nicole and the team are incredibly helpful and knowledgeable. I'd recommend AdScale to anyone running an ecommerce business, it is what I regard as an essential tool in not only the Google and Meta space, but also the latest AI technology. The system suggests ad copy and graphics so anyone at any level of understanding will find it a simple platform to use. Everything is transparent, making it easy to monitor and track campaigns and the ROAS results.
We’ve had a very positive experience with AdScale. One of the things we appreciate most is their proactive approach. Their team doesn’t just wait for instructions they independently analyze the campaigns, make strategic decisions, and implement optimizations to improve performance. They are responsive, professional, and focused on achieving better results. Highly recommended!
UPDATE... Many months so far... We've had our online store for 17 years now. We have hired and fired dozens of ad companies and tried multiple software options. We LOVE Adscale because it allows us the freedom to create our own campaigns, as well as their "hands-on" option. We work with Raz, and he is fantastic!!!! Best we have ever worked with. Thank you all!!! ------------------------ First Review ---------------- So far (2 mos in), I'm VERY HAPPY! So many reasons. I've spent the past 10 plus years "Trying" to figure out Meta and Google. BIG PAIN!!! Gave up essenually. Went to Preflect but was way too limited. Found AdScale and WOW... - Real and Verifiable analytics! - Easy Ad placement - Lot's of options avaiable to pump more money to individual ads if need be. - ROAS is higher than ever due to their AI !!! I'm seeing 9X and higher consistently! (before I never acheived more than a 4X ROAS) - Live Support!!!!!!!!!! on Chat. Few bother now a days. PS: I am the President of www.EZ-Level.com (3 million in annual revenue) I used to spend $45k PER MONTH for Meta Ads!!!!
Our experience with Adscale has been nothing but excellent! Initially, we literally just set and forgot Adscale, not knowing the success it would have for our business, and it increased our online sales 10 fold, if not more! We love adscale!
Adscale has been a wonderful addition to our team. We have dealt with previous agencies and have had great difficulty getting clear and concise information, Anna at Adscale is the opposite, she is always clear and concise with information. Anna explains what is happening in real time and helps us get the most out of our stores (we have 4). We have seen a great increase in sales since bringing Adscale to the team. Thanks Anna and all at Adscale
AdScale has been a great addition to our Shopify store. The AI-powered campaign automation etc makes it much easier to manage ad's and our manager Kesniya is flawless. She does an amazing job for us! The setup was straightforward, and the support team has been responsive whenever we needed help. Overall, it's a very reliable tool to up your sales!
We've had a fantastic experience using AdScale with our Shopify store. The platform has helped simplify and improve our advertising efforts, making it much easier to manage and optimize campaigns. A special mention goes to Nicole, who has been absolutely great throughout the process. She was incredibly helpful, knowledgeable, and always available to answer questions and provide guidance when needed. Her support made onboarding and getting the most out of the platform seamless. Highly recommend AdScale to any Shopify store looking to improve their marketing performance and work with a supportive team behind the product.
We've had a really great experience with AdScale so far. It makes managing our store's ads incredibly easy, and the automation saves us so much time. Highly recommend to other Shopify merchants
Adscale has completely transformed how we run our Meta and Google ads. The integration was seamless, the dashboard is incredibly user-friendly, and our revenue has seen a noticeable boost since we started using it. Support has also been fantastic and extremely knowledgeable. They have been a a huge help and extremely proactive when it comes to new ads trends.
I'm working with Anna at the moment and absolutely love the ad copy and graphics that she is doing on our account. We have seen a definite uptick in sales now that we are properly on AdScale for our meta ads.
Mati, Ksenia and the rest of Adscale team are one of the main reasons we grow ! thank you! Rare and Great balance between BI and execution tools Looking forward to keep on working with it
We’ve been using AdScale for nearly two years, currently for our Meta ads, and the results have been excellent. Our ROAS has improved significantly, moving from an average of around 300%–350% to 400%–450%. What I appreciate most about AdScale is not only their strong AI and technology platform, but also the ongoing strategic thinking behind the account. The team is always hands-on, proactive, and willing to test new strategies and campaigns to keep improving performance. We’ve also had a few technical issues along the way, and their technical team was fully on top of them and worked quickly to get everything resolved. If you’re looking for profitable growth, strong support, and peace of mind, AdScale is a great long-term partner. Highly recommended.
AdScale is great! I feel like it is very low-maintenance marketing, which is great for our business. I can trust that the app is doing what it should on the backend without having to constantly monitor it. Also, Nicole has been a great help with everything and is so pleasant to talk to! Highly recommend
I highly suggest to not to use this app.. if You dont want to waste your time and money please avoid this app.. I have been using it for past 45 days one day its incrase budget automatically to $30000k while i was sleeping i lost all my money now! and their customer service haha i tried to contact to them for past two weeks .. there is some ai reply only! i dont know how i can recover from this lose! please avoid this app! dont just see high review and fall for it .. ..
Developer reply ·
Hi, We're sorry to hear that you had a frustrating experience. After reviewing your account, we'd like to clarify a few important points: 1. Your campaigns were active for a total of 18 days, which is a relatively short period for the platform's optimization algorithms to gather sufficient data and deliver stable results. 2. We identified dozens of campaigns that you created - the system recommended to decrease this number to help improve performance. Unfortunately, these recommendations were not implemented.Our records do not show spending anywhere near the amount mentioned in your review. 3. Our support team reached out multiple times to offer assistance and review your account setup, but we did not receive a response. 4. Dozens of orders were generated due to the ads created and with the proper adjustments of the campaigns your results would have improved We understand that advertising performance can be disappointing when results don't meet expectations, and we genuinely wanted to help optimize your campaigns. Our team remains available and would be happy to review your account together and discuss any concerns regarding campaign setup, spend, and performance.Please feel free to contact us directly, and we'll do our best to assist. The AdScale Team
Running ads lately feels like a full-time job with how fast everything changes, so having AdScale has been a huge help for us. The AI handles a lot of the heavy lifting - from optimizing campaigns to helping with creatives - and it’s made it much easier to compete without constantly increasing our workload. We’ve been able to grow sales while making smarter decisions based on real data instead of gut feeling.
We started using AdScale a few months ago and honestly didn’t expect such a big difference. Sales have gone up steadily, but what I probably appreciate most is how much clearer everything feels now. Instead of jumping between Shopify, Meta, and Google to figure out what’s working, AdScale pulls it all together and actually gives insights that make sense. The AI helps with optimization in the background, so we spend less time managing campaigns and more time focusing on growth.
What I like about AdScale is that it doesn’t just automate ads - it actually gives useful insights you can act on. The platform connects data from Shopify, the website, and advertising channels together, so it’s much easier to understand customer behavior and see what’s driving results. The AI recommendations feel practical, not generic, and they’ve helped us make better marketing decisions without spending hours digging through reports.
Updated Shopify Review AdScale solicited the removal of my original negative review in exchange for free service. This is what happened next. I originally posted a 1-star review of AdScale documenting poor performance and unresponsive support. Frank, one of the owners, contacted me, offered a 100% discount for two months and two months of account management, and asked me to remove the review. I complied in good faith. He confirmed in writing: "Thank you for removing the review already." That email is dated April 16, 2026, and it is documented. This was not an isolated request. Another Shopify merchant posted a review on this same listing in December 2024 documenting the identical offer -- two months of free service in exchange for removing a negative review. That makes this a pattern of conduct by AdScale, not a one-time mistake. After I removed the review, the problems continued and worsened. The account manager assigned to my store, Nicole, built campaigns that were broken from the start. Carousel ads linked to my homepage instead of individual product pages, costing conversions on every click. Meta placements were set to Facebook only, excluding Instagram entirely -- inexcusable for a visual product line. Lookalike audiences were targeted against a customer base of fewer than 400 purchasers, far too thin to generate meaningful signal. The campaign structure consisted of three campaigns, one ad set each, with no more than two ads per campaign -- structurally incompatible with what Meta's Andromeda and Lattice delivery systems require to optimize. The creative contained distorted product images, which is unacceptable for a brand built on the quality and presentation of handcrafted goods. I requested the ads be stopped on a Friday. AdScale did not respond. The budget continued burning through the weekend. I stopped the campaigns myself on Monday. Total spend reached $1,107. Total returned value: $205. Four orders. I then sent Frank a detailed email documenting every error and requested a different account manager. His response was four lines suggesting I pause the ads (which were already paused) and schedule a weekend call. He addressed none of the specific issues raised. When I notified him I was discontinuing the relationship, his reply was: "Why are you taking things in the wrong way?" That is the AdScale playbook: solicit review removal with promises of resolution, fail to deliver, blame the merchant when problems are documented, and rely on the suppressed reviews to maintain a misleading public rating. The 4.7 average rating on this listing is engineered. Negative reviews are removed through incentive offers. Positive reviews cluster around early onboarding impressions before performance can be evaluated. The G2 profile has been unmanaged for over a year. Trustpilot reviewers document an 11-day support gap, €2,800 in lost spend with one attributed sale despite promised 4x ROAS guarantees, refund refusals using Israeli headquarters to sidestep EU consumer law, and predatory billing practices including charges for a full year of unused service with no refund. I have reported this incident to Shopify Partner Support as a violation of the Partner Program Agreement, which explicitly prohibits incentivizing merchants to add, edit, or remove reviews. Frank's April 16 email is documented evidence. This review is reinstated and will remain in place. Other merchants deserve to see the full record before they install this app. Avoid AdScale.
Developer reply ·
We’re disappointed to read this review and strongly disagree with both the characterization of events and several factual inaccuracies presented here. First, it is important to clarify that this merchant never paid AdScale for the app itself. The account was already operating under free service periods and promotional support. Claims suggesting we attempted to “exchange refunds for review removal” simply do not align with reality because there were no app subscription payments to refund in the first place. As part of our customer success efforts, we occasionally extend complimentary service periods, onboarding support, or additional account management assistance to merchants who are experiencing difficulties and are willing to continue working collaboratively toward improving results. This was intended as a retention and support effort, not an attempt to suppress reviews. Second, the advertising activity referenced here lasted a total of approximately 11 days and generated 4 attributed orders during that period. While the merchant was dissatisfied with profitability, the store was in fact generating sales through AdScale at a higher rate than before the campaigns launched. Advertising optimization, especially for newer or lower-volume stores, requires testing, learning phases, creative iteration, and sufficient data over time. No serious advertising platform can accurately judge long-term performance from such a short period. The claim that campaigns were “broken” is also misleading. Campaigns were structured and managed based on the available store data, audience size, tracking signals, approved creative assets, and platform best practices available at the time. Meta advertising strategies are not one-size-fits-all, and there is no universally “correct” structure applicable to every merchant or budget level. Regarding support, our team remained actively engaged throughout the process despite increasingly aggressive communication from the merchant, including repeated demands that AdScale reimburse advertising spend, something we explicitly do not do and have never represented as part of our policy. Multiple support calls and follow-ups were provided in an effort to assist and de-escalate the situation. Unfortunately, during these interactions, our team was also threatened with negative reviews unless full refunds and ad spend reimbursement were provided. We do not believe review systems should be used as leverage in commercial disputes. AdScale has worked with thousands of ecommerce merchants over many years. Like any advertising platform, some stores achieve strong results while others require more iteration, stronger offers, improved products, or more mature conversion funnels before paid advertising becomes consistently profitable. We remain committed to providing professional support, transparent communication, and AI-driven advertising tools designed to help merchants grow. We wish this merchant the best moving forward.
Thank you Adscale! We've been able to extend our buying season, acquire new customers, and create ad carousels that actually convert for us. Our account manager Bryan Crabill has been nothing short of fantastic! We trust his judgement about the market and the platform. Bryan has been attentive to our portfolio, offering insider insight, bumping up or scaling back budget as needed, and has incorporated our feedback week over week. Foxy will be recommending Adscale - and Bryan! - to anyone who might benefit from their services.
Adscale is delivering the results that meet our expectations. Kseniya has been managed our campaigns well based on our company goal. I look forward to continuing the collaboration with them to achieve our goals.
I've been advertising on the Meta and Google for a few years and have always struggled to understand and have a clear analysis on the data. Came across AdScale and download the free trial.. Its dashboard was so clear and easy to understand what was happening with my ads, Nicole has been amazing and helping me get the best out of the platform. looking forward to scaling up!
Katlyn has been very helpful in understanding how AdScale works. I have been using another platform for Meta ads and decided to use AdScale for the Google ads. I am surprised to see the amount of hits to the website from the these Ai Google ads from AdScale. I have been running the ads for less than 1 week. If it continues to increase my sales ROAS I will be moving the Meta side too.
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful. During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account. When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error. If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
Developer reply ·
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation. During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations. In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering. We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing. Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts. We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live. AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully. We genuinely wish this merchant success moving forward.
I don't know how to describe my feelings.. I am so happy that I can't express it.. At first, I was angry because when a problem happened, I didn't find a direct response from support and I discovered that the matter was related to the country's seasonal holidays... Another thing, I hope that anyone using the app pays attention to their personal mistakes while creating ads... More changes... more edits... creating new ads affects the ads negatively in general, and instead of taking a short time for approval and review, with many edits it will take longer.. In fact, the app is absolutely wonderful.. Catalog ads, images, and videos work perfectly.. One of the best apps I have used so far.. I recommend everyone work with them because they are truly wonderful in dealing with people and have very high morals. I don't even know why I was angry.. Thank you very much, I wish you success, and may we always succeed through you.
So far so good! We had a large option of products and Katlyn was a massive help. We are 2 weeks in and have seen more results from our ads then when we had someone else running them. Excited to see how sales expand over the coming months.
Nicole is extremely knowledgeable and truly knows what she’s doing. She has a clear and well-structured strategy that really makes a difference. She helped me understand how AdScale works and guided me step by step with a precise plan. Trying to manage everything alone would have been almost impossible, her support and expertise made all the difference. Thank you, Nicole!
The on boarding call with Daniel went great and he was very thorough with explaining how the dashboard works and the difference is between ad scale and ad scale plus. Katlyn offered a follow up call to show me the differences between the AI budget group and custom budget groups, which was very helpful. I am only in my third day of allowing the AI to completely run all of the ads which include carousel ads on Meta, as well as a performance max and brand campaign on Google. It has been really interesting to see the budget shifts each day as it is prioritizing not only how much to spend, but when to spend the money based on store metrics. I am testing a pretty aggressive starting budget during the 14 day free trial. After learning about some of the creative control that I have within custom budget groups, as well as learning about adding additional assets to the performance, max campaign, I am curious to see how the 14 day test will perform. I have been burned by several ad agencies in the past that cost significantly more and are not able to update my budgets and bid strategies in real time around the clock. This does give me hope that over the next couple of weeks that we will start seeing some optimization and better performance. It is unrealistic to expect that any advertisements will just perform amazingly right out of the gate as Meta and Google are machine learning platforms that require data to optimize. I’ll come back and provide an update in 2 weeks!
App is working great and I'm seeing good results. Nicole K is awesome and walked me through everything. She made it very easy to get set up!
Amazing assistance from Nicole K. on getting my account setup and ready to go!
Nicole has been great help so far, we are still learning a lot but she has been on it from day one honestly!
We have been advertising on META and Google for years now, our costs continued to rise and our OLD advertising agency simply would explain that we needed new creatives and to increase the budget..."advertising is getting more competitive but let's just test more"...with our money of course. I knew our business deserved a change! We joined AdScale initially with another business we own and were impressed, but without testing this change first I wasn't willing to switch both of our businesses...What a mistake not to switch earlier. AdScale has delivered well beyond our expectations. Our ROAS is up, our CPA is down, our budget is steady, and the same "old creatives" are still working. I wish I would have switched earlier! When we first signed up we were assigned an account representative to work on our account and help us grow. I was leery that they wouldn't understand our market but boy was I wrong. Kseniya jumped in and learned our business, our strategy, our customers, and has become a major part of our business. I can trust her to understand what our goals are, our audience, and our concerns. She get's it! We meet twice a month to discuss the account but I can, and have, reached out via email and get a quick reply. If she doesn't know the answer (which is rare), she has a team of people with AdScale that jump right in and fix anything that META or Google might throw in our path. If you are looking for a GREAT service, with real people, to help grow your business, work together for a common goal, and benefit from the use of AI to maximize sales while minimizing spend, you have found the right company! I don't recommend very many businesses as most are average and underdeliver, but AdScale has hit it out of the park. We have been in business for nearly 30 years and with AdScale on our side, helping grow our social, I am confident we will be in business for another 30 years. Don't wait, you won't regret it for a second!
Nicole is, without hesitation, the number one figure when it comes to AdScale. Competent, fast, extremely organized. She transforms complex data into clear and actionable decisions. She has a rare strategic vision: she understands the brand, builds the right advertising structure, and continuously optimizes it without wasting budget. Her professionalism is evident in every detail: precision in analysis, transparency in explanations, the ability to intervene immediately when needed and to guide towards choices that bring real results. A true partner for growth. Those who work with her immediately perceive the leap in quality. AdScale is powerful, but with Nicole it becomes an even more effective tool. One of the best experts you can find.
AdScale has been a great addition to our Shopify store. The platform is easy to use, results-driven, and their customer support is responsive and helpful. Communication is always clear and timely. Highly recommend!
Nicole was so easy to work with. She new exactly what needed to be done and how to do it. Thank you very much for your help and patience! We just started but we have seen growth right away.
Nicole made the difference between us canceling Adscale versus us being eager to move forward during our onboarding process. If we were stuck with only AI or an email ticketing system, we would have cancelled. However, with her help, we are now eager to move forward. Please give Nicole a raise and additional vacation days. She has been spectacular to work with and has made such an amazing first impression for Adscale in the eyes of our company.
AdScale has been a lot easier to navigate than Google ads and Meta. So far so good. It's also really nice to have support just a chat or email away. Nicole has been very helpful!
honestly shocked at the results especially for the recommended budget, highly recommend
Adscale has completely transformed how I manage my Meta and Google Ads. The platform is beyond awesome—it simplifies the entire process of running ads, removing the usual complexity while giving me full control over my budget and optimization. A huge shoutout to Idan Rozenberg for the incredible support. He went above and beyond to quickly resolve my questions, fine-tuned my setup, and even shared valuable tips to get more out of the platform. If you want to run smarter ads with less stress and better results, Adscale is absolutely the way to go!
Pretty impressive. I got into agencies who charged literally thousands of euros per month for bad results. Now I can make collection based ads, caroussels, branding and awareness campaings; everything under one roof with a few clicks (and I don't know a single thing about the backend of Meta). This works like a charm and I feel confident enough to be my own marketeer instead of commercial agencies who like to scare you with vocabulary and doomsday scenarios. And Idan and Diederik are the best, I can't wait to get more results in the upcoming months. Mark from MetOlijf.nl.
Hello, I just want to share my honest feedback. Their support team takes too long to reply in the chat, and the assistant is not helpful at all. They created one search ad, but the keywords they used are not even ranking or relevant. In my Max campaign, I personally added all the headlines, descriptions, pictures, and even the video — so what exactly are they doing? They told me I have to wait almost 90 days for the best results. But if I run ads directly on Google, Google’s own AI also optimizes over time — so what’s the real power of their AI? Even my ad strength shows as “poor,” and no one contacted me to help improve it. I’m still in the trial period, otherwise I would have already lost my money. Honestly, I suggest that if you already know how to run ads yourself, don’t expect much from them. They just say “our AI will take data and improve,” but in reality, it works the same as Google’s AI.
Nicole and Idan has been very helpful with all of my enquiries. Happy with the work they're doing!
I just signed up a week ago and I am impressed by the Adscale system so far. This platform has gotten me much better results than an agency was able to do. I had a meeting with Idan and he walked me through optimization and reviewed my ads. He gave me great tips and let me know I was on the right path. Thank you Idan! My only suggestion is for Adscale to make many more videos for people to watch about best practices and optimizing the ads. You have one video that gives basic advice set up but we need more explainer videos.
Idan has been helpful guiding the set up of our account.
I love this app and the service! I have been working with Nicole and she is a dream. If you are a small business without a marketing team, you need to add AdScale to your team.
Great and responsive costumer service with our success manager Ksenia. Amazingly, we have been able to see growth in our e-commerce by working with Adscale and their optimization tools while reducing our overall ad spend. Ksenia and the back-end team are very attentive to all aspects of the campaign management.
Adscale has been a great partner in helping us scale with purpose and intention, not just chasing numbers. Our account manager, Kseniya, has been incredible, always proactive, thoughtful, and easy to work with. She’s become a real asset to our team, making the process smooth and collaborative. We’ve seen steady, meaningful growth and feel confident knowing we’re building in the right direction.
Idan was very helpful in getting my Facebook integrated as it was complicated. He even took extra time to help me learn how to use AdScale and is willing to help me with the additional integrations. AND I got to speak to a person, which is rare these days! Thank you!
I WAS using an independent social media manager, it was working well but my costs keep on going up and they would just tell me it was due to creative fatigue and other excuses. I would send in new images and it was always the same excuse.. "we need more budget to test." I was tired of it and needed a change! I found AdScale and WOW, what a difference. From the first zoom meeting their knowledge and follow thru have been everything I can ask for. As advertised, my costs went down substantially while my ROAS and purchases went up. I was expecting a slight decrease in sales during the transition but that didn't happen. Their AI and personal help (white glove service) have taken this task off of my plate and put it into a trusted partner. I have been working with Kseniya for only 2 months now but she immediately understood my business, my products, and my goals. While I am confident that any of their employee's would do well, I truly feel fortunate to have been matched with Kseniya, in fact so much so that I am going to bring another of our businesses to AdScale and hopefully Kseniya. It is hard as a business owner to give up control or trust a service for what they claim....that is not the case with AdScale. If you are considering a new ad service for Meta and Google, I can't recommend their services enough. I am delighted with how well their services have done exactly what they promise. Mike Diamond D Outdoors
Excellent app, helps creating AI driven ads to running ads on Meta & Google. Idan Rozenburg provided a great demo.
I installed the app and paid for a few months without using it. In April, I decided it was time to either cancel the service or finally start using it — and I’m glad I chose the latter. The Facebook advertising campaigns have been highly successful. In the first month, we achieved a ROAS of 2,345%. By August, it averaged 1,413%, but over a period of less than four months, we generated over one million in additional revenue at a cost of only 74,800. Getting started was surprisingly easy. AdScale offers a free onboarding session, and every support request we’ve made has been answered quickly and professionally (special thanks to Nicole). We highly recommend the AdScale app to any business looking to scale their advertising effectively.
Great service so far. Customer service is very helpful in helping craft campaigns and we've seen some great returns on spend. So far Adscale has been a good addition to our marketing efforts.
Sign up for a year as it's cheaper and enjoy great customer service! Idan and Nicole have been very helpful helping me to navigate budget and best practices. I have already seen an uptick in traffic to my site.
Install, get results, lower your costs, and enjoy superb customer service alongside agency-level knowledge and support to grow your business. We have been totally impressed by AdScale and the kind, effective, and accurate advice from Nicole, who onboarded our small art gallery business seamlessly. Previously, our ROAS was around 250% working directly on Google, and we had no idea how Meta was performing. Now, with AdScale, we have reached a ROAS of 664% in just the last week. The ads and spend are automatically adjusted in real time, with Nicole adding an invaluable human touch to the process. If we could give 20 stars, we would. Thank you to AdScale and Nicole – we look forward to a long and successful partnership and to growing our online business to new heights.
I have been trying to get my advertising going myself for a while now and it was costing me more than I was making. Downloading AdScale might just be the best thing I have done in a while. Nicole has been nothing but helpful, engaged and really interested in my business and its marketing needs. I no longer feel alone in trying to get my business profitable. The personal attention and genuine interest have really touched me and I look forward to what comes next! Thank you Nicole and AdScale I really appreciate it.
Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives. We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved. When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds. What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns. Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility. We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.
Developer reply ·
Hi, Thank you for taking the time to share your experience. We’re sorry to hear that your expectations were not met and appreciate the opportunity to clarify several important points: 1. Performance Expectations & ROAS Claims AdScale does not promise guaranteed results. During your onboarding, we shared the average ROAS seen by new clients in their first month (around 4×), clearly stating that results vary significantly based on factors such as: -Product-market fit and pricing -Website UX and conversion flow -Competitive landscape -Creative effectiveness -Traffic quality and campaign structure Your campaign ran for only 22 days — a time frame that is generally too short to evaluate performance or allow the platform's optimization algorithms to adapt fully. 2. Technical Issues & Attribution Gaps You raised concerns regarding reporting discrepancies. These were addressed by our support team, including guidance related to Shopify's updated checkout flow and the importance of placing tracking scripts in the customer events section to ensure accurate attribution. While certain purchases were not displayed in the AdScale dashboard due to script placement, we demonstrated that conversions occurred and were attributed to your campaigns directly within Google and Meta platforms. 3. Traffic & Optimization Despite the reporting gap in our dashboard, your ad spend did generate meaningful traffic. Our system uses real-time signals from multiple sources, including Meta conversions and upper-funnel actions like product views and add-to-carts, to drive continuous campaign optimization. 4. Refund Policy & Accountability We understand your disappointment. However, the ad spend was executed as directed and generated platform-verified results. As such, we did not find a basis for refunding media spend, particularly as the funds were paid directly to Google and Meta. Our internal policy aligns with standard industry practices in this regard. That said, we regret that your support experience did not meet expectations. Our team followed up and extended platform credits as a gesture of goodwill, and we remain available to resolve any outstanding concerns. 5. Jurisdiction and EU Customer Support AdScale serves EU-based clients with full respect for applicable commercial law. While our headquarters are in Israel, we operate globally and do not use jurisdiction as a means to avoid responsibility. We strive to be transparent, responsive, and fair in all cases. 6. Reviews and Long-Term Performance The majority of our 5-star reviews reflect the long-term experience of businesses who use AdScale for months and beyond. While early onboarding feedback is important, sustained results and continued support are at the core of our service. We hope this clarifies our position. We welcome any further discussion and genuinely wish your business success, whether with us or any future partner. Sincerely, The AdScale Team
We've been using AdScale for our 3D printed card stand business and have seen really positive results. The team has been fantastic - Nicole and Idan have given us great personal assistance and have been super responsive whenever we've had questions. AdScale's AI automation has made managing our ads much easier, and much more cost effective. The combination of good technology and knowledgeable support makes it easy to recommend to other businesses looking to improve their advertising. It's been a solid investment that's helped us scale our advertising efforts. We can definitely recommend using AdScale for your business as well.
Thank you guys for everything It was my bad :D Necole was great Thank youuu
Developer reply ·
Thank you for your feedback. We’d like to clarify an important point: We work with thousands of clients and apply the same procedures for everyone. AdScale does not and cannot take ownership of your domain. Only you, as the business owner, have the ability to verify domain ownership with Meta (Facebook). Meta provides the tools to verify your domain and shows which Business Manager currently holds it. When you granted us access, it was specifically to your Business Manager — not to your personal assets or any other business. Therefore, even if our system interacts with the domain (e.g., attempting verification), it would only be within your own Business Manager, under your full control. As you’ve seen, this is clearly not the case. It seems there may have been a misunderstanding around how Meta’s domain verification process works. We’re here to help explain it and guide you through, but this is not something we control. We completely understand your frustration, but leaving a 1-star review for something outside of our responsibility doesn't reflect the service we strive to provide. We're happy to assist further and clarify anything else you need. Best regards, The AdScale Team
I’ve had a great experience working with Adscale so far. Nicole has been incredibly helpful in guiding me through the ins and outs of Google Ads. She took the time to explain things clearly and made the entire process feel a lot more approachable and manageable. I really appreciate her patience and expertise. Thanks to her and the team at Adscale, I feel much more confident in how we’re setting up and optimizing our campaigns. I'm looking forward to continuing our work together and seeing the results grow!
I love this company and especially Rafael! He treats me just like family and treats my online store just like his own. I always feel very comfortable dealing with him and I feel that I will be with this company til the day I die . I’ve dealt with over 10 different marketing agencies in the past 8 years and always had the same outcome where everyone tries to take advantage of you and make you spend the most money and waste your money. With Rafael it’s totally opposite and he wants To make sure that you gain new customers and keep a consistent ROAS! I’m extremely happy and blessed to have found this company and Rafael! I would never look anywhere else!
AdScale AI is a great platform with smart solutions that have significantly increased our visibility. We’re impressed by the technology – and especially by the support, which is always fast, dedicated, and solution-oriented. Thank you!
Idan was very helpful getting my app setup and integrated. This is a very complicated process and it is nice to have experts available to guide you through the process. I love the app and look forward to rising revenues.
Positive experience 4months in working with Kseniya. Will leave an in depth review following our full term with them.
Nicole was amazing and very helpful from the beginning to the end of our trial period. We unfortunately had to make a business decision to pause implementing adscale full time for our company for now, but definitely will be re-visiting using this AI software later down the track. This tool would be gamechanger for any business that has no experience or a lot of experience in paid media buying. Makes running ads simple!
Our sales and ROAS have greatly improved with Adscale and its cheaper than other manual agencies we have used in the past, on top of the much better performance. Kseniya is great to work with and always on top of our account, would HIGHLY recommend making the switch over to them!
I HATE it when people write reviews before they have actually used an app. (Hello folks! It's totally not helpful when you do that!) So, after 6 weeks of using Adscale at this point, I can truly say that this app and the people behind it are incredible. The app itself works well and is already making me $, and I feel like I'm just getting started in terms of understanding all it can do and getting things optimized. Also, the customer service/support with Adscale has been exceptional. (And I don't hand out compliments like that unless they are earned.) When I first signed up for Adscale, I was contacted within a few hours with offers of help to get set up. I want to give a special shout out to Nicole, who has been incredibly knowledgeable, patient and helpful as she has answered all my questions and helped me get everything dialed in. I've had my store on Shopify for over 10 years now, and I have never before used an app that has actually done what it promised to do, was affordable, and had amazing support all in one place. I expect to have a long and wonderful relationship with Adscale. <3
Solid experience and service from this team.
AWESOME! ANNA GIVES THE BEST SERVICE
Misleading Sales Promises, Poor Performance, and Overpriced Contract – Not Worth $3,000/month ------------------------------------------------------------------------ Total waste: 9000$ on 3 month subscription with no value, time and no clear strategy. We’ve been a client of AdScale for the past two months, and unfortunately, our experience has been extremely disappointing. Before signing, their sales team assured us—during calls on Zoom or Google Meet—that AdScale would significantly improve our ROAS and campaign performance using AI. They even showcased results from other companies as proof. Their website reinforces these claims, stating they can improve ROAS and other key performance metrics. He said that our cost per purchase in our brand was too high and that their app would help lower our customer acquisition cost. Then he showed examples and performance data from other clients, which we found to be unprofessional and unethical, as it involved sharing confidential store performance information without consent. However, the reality was far from what was promised. After signing a $3,000/month contract (which they call a "software + account manager" fee), we quickly discovered that no meaningful optimization was being done. The campaigns they ran were basic, and they didn’t even use the full “Website and Shop” setup in Meta ads—just “Website” only, which is a huge miss for an eCommerce brand. Our ad budget of $8-10k per month was essentially wasted, with no improvement in results compared to managing ads ourselves or hiring a freelancer for $500–$1,000/month. Don’t rely on what the sales team tells you—read the contract carefully. Or better yet, don’t sign anything at all unless you're 100% sure. What they promise and what they deliver are miles apart. When we raised concerns after the first month, we were told “it takes time” and that “resources have been allocated,” but those were just empty words. We waited another month, but nothing changed. In fact, our performance actually got worse—especially disappointing since this is our peak season compared to last year. There are no performance KPIs in the contract. So even if your CPA is terrible or your ads are underperforming, the contract remains active, and you’re still expected to pay $3,000/month while they say, “we have a plan, we’ll do better.” This creates a situation where you’re locked in, paying for poor service, with no accountability on their side. We initially accepted a three-month term with an early exit window. Now, after two full months of poor performance, we’ve requested to exit early and not pay for the third month—because it’s clear this service is not as advertised and not worth continuing. I wanted to rate 0 but there no 0 button. Bottom line: If you’re expecting real strategy, results-driven media buying, and campaign improvements, you won’t find it here. You're better off hiring a competent freelancer or internal media buyer. We feel misled and regret signing this contract.
Developer reply ·
We're sorry to hear that AdScale did not meet your expectations. While we always strive to deliver strong results and high-quality service, we understand that your experience fell short, and for that, we regret the dissatisfaction. We’d like to clarify a few important points for transparency: Campaign Performance: Your campaigns went live at the end of January and ran for approximately 1.5 months before your cancellation request. During this time, your ROAS showed gradual improvement—reaching up to your stated goal in the second month, which was comparable to your results during the same period last year. Optimization, especially using AI and platform learning phases (e.g., Meta and Google), typically requires time and 1.5 months is usually not enough to see the full potential of the system. Account Strategy: Our account managers—including product analysts and senior team members—were actively involved in your account, meeting regularly to analyze and adjust campaigns. While some recommended changes were not implemented due to concerns you raised on your end, we respected your preferences (even though we thought otherwise). Sales and Expectations: We do our best to present realistic expectations based on averages and prior results from similar stores. We never promise guaranteed ROAS, and any examples shown during onboarding are anonymized and used to illustrate possible outcomes. We're sorry if this was interpreted differently. Contract Terms: Your contract included a clearly stated three-month commitment, with an early exit clause we honored. This short-term structure is in line with many agencies and reflects the time and resources invested during the early stages of campaign setup and optimization. We respect your decision to move on and have confirmed the cancellation of your plan after the agreed-upon period. We're always looking to improve, and we take your feedback seriously as part of that process. Wishing you continued success with your store. —The AdScale Team
In the short time we have been utilizing AdScale's tools, we have begun to see forward motion in our visibility to consumers. Natalie Bondorowsky's support had been instrumental in our understanding who AdScale was, the services they provide, how to navigate their software, and offering her guidance and expertise to further support us to thrive through their platform. The app is easy to use and navigate which is allowing us to further explore our options towards organizing and maximizing our advertising potential!
They do great work and my ads with MEta get great results
Brilliant software and outstanding customer service from Natalie Bondorowsky. I feel confident that she will continue providing excellent support going forward.
We are just getting started with AdScale, so unfortunately I cannot comment on the performance yet. But - the onboarding proces has been super smooth and you're definitely getting the assistance you need. Customer Service is top notch, big shout out to Natalie! You are amazing.
We recently started working with Nicole and Adscale, they are very professional and Nicole is amazing! She is thorough and extremely knowledgeable, she really looks at our ad account as her own and super helpful on improving results and overcoming challenges. Thank you Nicole! We highly recommend them.
I want to take a moment to give a huge shoutout to Nicole from Adscale—she has truly gone above and beyond in helping us set up and optimize our account. From the start, she has been incredibly knowledgeable, responsive, and proactive, making our experience with Adscale much smoother than I anticipated. Having one dedicated point of contact for our campaigns has been a game-changer, and I’ve learned so much along the way! Before Adscale, we were working with expensive agencies, but thanks to Nicole’s guidance, I’ve been able to fully manage our ad campaigns myself—a major win, especially as we aim to run a leaner, more cost-effective business in 2025. That said, while the service and support have been exceptional, I do have some concerns about the Adscale platform itself. It feels buggy, slow to load and navigate, and it lacks some of the functionality and control I’d like to see. At times, I’ve considered shifting away from Adscale to manage campaigns directly on ad platforms for better efficiency and performance optimization. Also, I'm not sure how much insight I'm getting from the AI tech. I want to see how the optimization is working and data to back it up. Without that, I keep wondering if I could save a ton of money by just managing my campaigns directly in Meta and Google. Overall, Nicole is a rockstar, and Adscale has provided a great stepping stone for transitioning away from expensive agency management. But I do hope they improve the platform’s speed, usability, and features to make it a long-term solution for serious advertisers. Would I recommend Adscale? Yes, especially if you’re looking to simplify ad management. But be prepared for some platform limitations.
This ad agency is saving my business as we speak. Hopped on a call with Natalie. She was very sweet and understanding. Helped me tweak my ads and I'm already seeing an improvement. Great company. Great customer service. I highly recommend giving it a shot if you're on the fence.
We’ve been using AdScale for about a year now and have been very impressed with the service. While navigating digital advertising comes with its challenges, the support team—especially Natalie Bondorowsky—has been fantastic in guiding us through the process. Natalie is always available with helpful advice, recommendations, and insights, making a real difference in our experience. As we continue to refine our strategy, we’re seeing great improvements, which has been really rewarding.
AdScale has been a game-changer for our e-commerce business! The AI-driven automation and optimization tools have significantly improved our ad performance across Google, Facebook, and Instagram. Within just a few weeks, we saw a noticeable increase in ROI, higher conversion rates, and better audience targeting. One of the best features is the automated budget allocation, which ensures our ad spend is always optimized for the best-performing campaigns. The AI also provides valuable insights, helping us refine our strategies without needing to manually adjust everything. The platform is user-friendly, making it easy to set up and manage campaigns, even for those without extensive marketing experience. Plus, the customer support team is responsive and helpful, always ready to assist with any questions. If you're looking for an all-in-one advertising solution that saves time and boosts results, AdScale is definitely worth it! Would highly recommend it to any business looking to scale their online advertising efficiently.
Highly recommend downloading and using adscale to elevate your campaigns roas
Amazing app! really helped us grow in terms of marketing, new audiences, and our online shop!
best and must have app on shopify its heart of website . 5 starr ***** great support
been using for a while now, while its iterface is good, it is very bad in tracking ROAS. Sales which are not even generated from campaign are being reported as sales. there is no clarity on the sale and its performance. They tag everything to there pixel and have not logical explanation to this incorrect tracking.
Developer reply ·
Thank you for your feedback. We’d like to clarify how AdScale’s smart reporting works to ensure accurate ROAS tracking: Verified Order Tracking – AdScale only attributes orders that are explicitly tracked in Google or Meta. If an order is not found in these platforms, it is not counted in AdScale’s reporting. Your Pixel Remains Active – Your existing tracking pixels continue to operate normally. AdScale’s unique pixel complements them by precisely identifying which orders came directly from your campaigns. Clear Attribution – The Orders Tab in AdScale provides full transparency, detailing exactly which orders were attributed to which campaigns. Each order is counted only once, avoiding any duplication across Google and Meta. Support Outreach – Our support team has reached out multiple times offering to validate your claims and demonstrate that the reported orders were indeed generated from AdScale campaigns. Unfortunately, we have not received a response yet. We’d love to work with you to resolve any concerns. Please respond to our support team so we can walk you through the data.
We have been using AdScale for almost a year now and our company loves it! So many sales that we wouldn't have gotten before! Nicole Kaminer is excellent and super knowledgeable on everything and is ALWAYS there to answer any questions, super promptly.
I've been with AdScale for about 5 months now on their managed service and have thoroughly enjoyed working with our account manager Ksenyia. She's been attentive and on top of any changes that need to be made. When there were some small technical issues in the beginning, I was given direct access to their CTO to resolve the issue. I can say AdScale does their best to accommodate their clients.
