Hairdreams Tapes
United States
Reviews (4)
Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have. Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service. Thank you guys, Dorian And again as an update they provided great service all around since our last review. Always great.
Developer reply ·
Updated 9/21/2020: "Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps. In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value. Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊 PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄
This is a great App and very versatile for our needs, especially because we are in California and we are an international company as well. The response on the service is additionally excellent for any concerns or issues. I highly recommend it!
Developer reply ·
Hello there and thanks for the great review! ✨ We are very happy to receive it! If you ever need our help again, don't hesitate to contact us. You know how to find us! 😁
This app works great for all our needs..............................................................
Tattu has been extremely helpful to us and we are so happy to have her as our rep. Thanks for all your help Tattu!
Developer reply ·
Thanks for leaving a lovely review, and mentioning our customer success manager Tattu. You are absolutely right, she always goes above and beyond to help as much as she can. 😇 Our priority is customer service and we are ecstatic that we hit that mark! 😍 Please do not hesitate to reach us out if there is anything you would like to improve or change, we will be more than happy to assist you! Take care. 💖
