Efilters.net

Very quick to start the chat and to answer my questions with answers that are easy to understand. That's all that you can ask!

Today's support from Cyrus was fantastic. He was patient with me and walked me thru all the steps until everything was set. Great teamwork between both of us to get things organized. Wish I could get Cyrus everytime I am in need of help!

Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.

Very easy app to upload and integrate. Very user friendly for us non-techie people, just sayin'. Support from Joan R was excellent and super fast. This is so important when you take the plunge to add a new app. You're always worried about what it will do to your store set up. Joan was back to me within minutes answering my questions and guiding me thru the process. I also like the fact that I could personalize the pop up messages guiding our customers on how to modify their order to get the volume pricing. This is so important to us. We have a very specific 'culture' at our store and the messaging had to stay consistent with that, rather than the boiler plate messaging you often see which is impersonal. Pricing is fair too.

Today I spent 4 1/2 hours with Joe figuring out a way to address our unique needs in a way that also created a great experience for our customers. Joe was nothing short of outstanding in his efforts to find solutions and implement those solutions. Rather than telling me what we needed and then sending me a link to a help page to figure it out myself, Joe rolled up his sleeves and we created it together, and then tested it together. He was patient with me as I navigated thru the set up and testing stage before going live. I've worked with other Privy support people, who are all very pleasant, but none of them stuck with me the way Joe did to see everything through. Top drawer!

Super quick template customization! Very intuitive and easy to follow. Tried another similar app and couldn't figure out a simple aspect of their templates. This was very easy. Received amazing live chat support from Jack who took all the time I needed to set everything up.

One week ago I added this app to our store. I spent hours and hours and hours adding in meta descriptions and target keywords. I saved my work and got the confirmation notice of the saved changes. Today I am doing an audit and 90% of my work is gone. LOST. I am absolutely miffed and upset and the worst part is just try getting a hold of someone for support. They have no real livechat so you wait hours or days for a reply. I do not recommend investing your time and hard earned money.

Great support from Mitch. Very easy to use. Very timely responses to emails and super easy to schedule a phone call to get questions answered.