Jordan Craig

We partnered with TestParty to improve our website accessibility and create a better experience for all of our customers. Accessibility was important to us not only because it's the right thing to do, but also because it helps us serve more people. The more customers who can successfully access and navigate our site, the more opportunities we have to grow our business. Thanks to TestParty's work, our site is now fully accessible, and the entire process was seamless from start to finish. What sets TestParty apart is that their team handles everything. We did not have to become experts in ADA compliance or spend countless hours managing fixes ourselves. They took care of it all. It is refreshing to work with a team that makes something so important so easy. Michael, Jason, and Merrell, along with the rest of the TestParty team, have been great to work with. They make the whole process simple, are always responsive when we have questions, and genuinely care about helping us provide a better experience for our customers. We are grateful for their partnership and highly recommend TestParty to any Shopify merchant looking for a reliable, hands off accessibility solution.

Working with the Quikly team has been amazing. Neil, Scott, and Shawn consistently bring thoughtful ideas that help us iterate and improve our test results. As a profit driven company, we focus not just on incremental revenue but on incremental profit. We were impressed to see that even after accounting for the discounts, the Quikly variant generated significantly higher profit in our A/B tests. Offering a limited discount creates urgency without requiring us to discount every order, while promoting a larger incentive attracts new customers since only a small subset of orders receive the special code. Our team is excited to continue exploring new ways to increase profit through Quikly’s limited discounts.

With just a month or so to go before peak, the timing of our move wasn't ideal, but the potential savings from being able to bring multiple aspects of the business under one roof (shipping, returns, exchanges, email support, marketing, etc) and Spencer's assurances that it could all be done without compromising our day-to-day operations, was all we needed to hear to make the jump now and not in the new year. Dom flew in to get our stations set up with updated bin locations and towns. These new towns have created efficiencies to our picking, packing and order distribution processes that I didn't think would be possible without automation. Bottom line, if you want a product that works and will save you time and money, Redo is it. It's also nice to have Spencer, Dom, Aaron, Seth, etc, etc... real people who respond to your real needs.

Subscribfy has been a game changing, profit driving tool for Jordan Craig. Before partnering with them, we only offered an annual membership. While it had decent traction, we saw a lot more potential. Elena and Samy worked closely with us to launch a monthly version of our TRUE membership program to attract a broader customer base. Today, Jordan Craig offers both monthly and annual membership plans, each with its own perks. The Subscribfy team took care of everything, from designing the landing page to optimizing our cart and checkout experience. Since launching their version, we’ve seen consistent 10% week over week growth in new TRUE members. It’s adding up quickly and becoming increasingly profitable. The success of TRUE made it an easy decision to move our product subscription business over to Subscribfy as well. Just like with the membership rollout, their team handled the full setup, including PDP edits and layout improvements. In only four months, subscriptions have increased by over 171%. We’ve added subscriptions for several bestsellers, including our scallop t-shirts, boxers, and mystery boxes. Customers are returning more often, spending more per visit, and engaging with our brand in a more meaningful way. By increasing repeat purchase rate and shortening the time between purchases, Subscribfy is helping us drive long term customer value. If you’re an ecommerce brand selling repeat purchase products, we can’t recommend Subscribfy enough.

AI is an overhyped buzzword that's often thrown around, making it hard to distinguish real innovation from basic machine learning dressed up as something more. With Retentics, setting up flows was effortless - we simply cloned our existing ones, changed the trigger, and were up and running. Most importantly, the impact was almost immediate, and the numbers spoke for themselves: higher click rates and more purchases compared to Klaviyo’s flows. Beyond the results, the team is top-notch - quick to respond, genuinely helpful, and hands-on when it comes to setup. It doesn’t feel like a typical transactional service but more like an ongoing partnership.

WorkMagic has been one of, if not the most important tool in our tech stack. As a profit-driven company, we need to understand which channels we can scale profitably for both new customer acquisition and retention. It’s not just about ROAS; it's about the incremental value added. While we have used some of the popular attribution tools, none of them emphasize incrementality or data accuracy as much as WorkMagic. In addition to having extremely accurate and proven data, their team is committed to continually improving the platform. Since signing on, we've provided numerous suggestions. With most vendors, these get added to a queue, and it takes months to see any progress (if at all). However, WorkMagic's team typically completes our feature requests within 3 to 10 days. This doesn’t just help us—it benefits all of their clients. Despite working with many respected ecommerce clients, they always make us feel like we’re their only one. They offer ad-hoc analysis when we need it, and if we have a request, they take care of it promptly. Recently, we asked them to analyze some marketing data, requiring it within 24 hours. They completed it in less than 8 hours. This isn’t a one-off, but rather a consistent track record of over-performing our already high expectations. WorkMagic is universally loved by our entire team. The executive team values having accurate data that enables strategic decision-making. The acquisition team appreciates being able to easily access data and make changes directly in WorkMagic, instead of having to log into each individual platform. The data analytics team values having all the data in one clear space and being able to find exactly what they’re looking for. It’s rare to find a platform that can make everyone's life easier. Overall, there are not enough positive things we can say about WorkMagic and their team. If you're running ads and care about profit, WorkMagic is a must. There’s no replacement for accurate, incrementality-based data.

PDQ has been one of our most valuable tools for increasing profit. When we signed on, we told them we wanted to find ways to maximize profit not just revenue. Since signing on with them, our average shipping revenue has increased by over $5 per order while having no drop off in purchase rate or product cart size. This means the extra revenue is directly contributing to profit, which we can reinvest into acquiring more customers Working with the PDQ team has been a seamless experience. Filip consistently brings fresh test ideas every 1-2 weeks while also being open to our own testing suggestions. He's also incredibly responsive, usually getting back to us within just a few hours. Overall, PDQ has become a true powerhouse for us in terms of profit generation and we’re excited to continue optimizing our checkout process with their help.

Great customer service! Had a somewhat urgent issue and without even mentioning it was important they replied back within minutes.

Mulberry has been a great investment for Jordan Craig. Sarah got everything set up and has continued to be super responsive if we have any questions or need anything. As a streetwear brand, some people may wonder why we offer protection; however, our customers continue to buy it. We are seeing customers buy both the individual protection as well as Mulberry Unlimited. The whole team is happy we chose Mulberry and look forward to more continued success. We'd strongly recommend Mulberry if you're interested in protection. You're going to get a service your customers care about and a team that cares about your business.

it's great. was looking for an app to make mystery boxes, works perfectly and customer support is fast.

LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize. If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.

i've been using this app since 2016. very easy to use and set up. we have got over 7k 5 star reviews from our customers so far. also, customer service is really good. they reply to emails right away. also, cost is good too. they are the best.

Tippy was a great help with the set up process of ReferralCandy. We are excited to see what ReferralCandy can do for our e-commerce business