Beach Soul

Great app once configured, but support needs improvement We have used Addition for several years and, once correctly configured, the app works very well. It reliably displays our Australia Post eParcel rates at checkout and gives us the flexibility we need for products with different sizes and packaging requirements. However, I do need to be honest about the support experience. Recently, we had an issue causing incorrect shipping rates at checkout, and getting assistance through the app’s normal support channel was very difficult. We received little to no response and ultimately had to contact the AMP team through support for another one of their apps before we could get proper help. Once we were connected with Anoop, the experience improved considerably. He arranged access to our store, involved the technical team, kept us updated and eventually identified and fixed the packaging issue. He was helpful and transparent, and advised that they are now hiring more dedicated Australian support staff. The app itself is very useful and works well once everything is set up correctly. I hope the planned improvements to support are implemented, because reliable and timely assistance is especially important when shipping rates suddenly stop working at checkout.

We’ve been a long-time Okendo customer and use it across two Shopify websites, and it’s been a fantastic platform for managing and displaying our reviews. The integration is seamless, the review displays look professional, and it’s helped us build strong social proof across both stores. The support team is also excellent — super helpful and fast to respond. A special thanks to Shiela, who was a great help when reviewing our plan and working with us to find a solution that suited our business. Really appreciated the transparency and flexibility. Highly recommend Okendo if you’re looking for a robust and reliable reviews platform.

Super easy to install and looks fantastic on our store! The support from Leo has been absolutely amazing - quick, friendly, and really helpful. The app is clean, intuitive, and does exactly what it promises. We love it so much we’ve installed it on both of our Shopify stores. All-round a great app - highly recommend!

GREAT APP! So simple and easy to set-up and use. Very logical and matches our theme perfectly! It works even better than paid pre-order apps we've used in the past. Thanks team - keep up the good work :)

Just started to use the app - had a couple of challenges but support team is amazing and response was super quick! Brilliant for a free app and does what we need and looks good too! Thanks for your help today Vipin.