SWIISH
Australia
Reviews (5)
I am so sorry to have to leave such a negative review but unfortunately this app created numerous issues in our store: 1) first it removed the "add to cart" button from all product listings so customers couldn't buy anything at all (lost revenue) 2) Adam was helpful in fixing this issue however, I later discovered that in addition, customers were unable to purchase subscription items for several weeks (yes, weeks) because the app also broke the subscription checkout (runs separately to Shopify checkout) upon installation (even more lost revenue and we also had to pay a developer to fix this) 3) our dev found in the back end that the code included a list of every single company who has previously downloaded this app - not great for privacy 4) trying to uninstall the app was problematic. Despite following all the instructions, each time you then opened the app in shopify to delete it, it kept reinstalling the code, hence creating all the same issues all over again and making it very challenging to delete. Very disappointing, especially as I had read all the good reviews and whilst we appreciated Adam's assistance, we lost a significant amount of revenue - the issue with the app breaking the subscription checkout was unfortunately discovered during a huge promo push for subscriptions.... which customers then couldn't buy.... also impacting brand reputation. I would say if you want to install this app, make sure you get your own dev to ensure these types of issues are addressed prior to launching any pre-order products, and also keep them on hand to fix all the post-installation issues which could arise.
Just signed up for this app, needed some additional customisation - support so far has been excellent - very fast and very helpful.
Developer reply ·
Good day to you SWIISH! Thanks so much for your kind appreciation of our team! Everyone was so thrilled to have been a part of your campaign! If you ever need assistance with upcoming ones just message us via LiveChat or send us an email at support@secomapp.com! It's always a joy to have you! Hannah Free Gifts - Customer Support Team.
This app is generally good to use however the reporting analytics are quite poor. You are unable to choose a date range for certain reports which doesn't help if you're wanting to report monthly on what & isn't working when it comes to upsells. Massive improvements need to be made for reports, especially for what you pay for the app!
Developer reply ·
Hi there! Thank you so much for taking the time to leave us feedback about our app. We really appreciate it, as we are always looking for ways to improve the app. I see that our specialist, Grant, was able to answer your question with regards to breaking down the analytics based on collection. I'm very sorry that we are unable to do that at this time. I'll be sure to pass the request along to our developers! Hopefully one day soon we are able to get that updated and make the analytics reporting more fluid.
Great service from Tattu regarding my query. The service I rec from GROWAVE is always professional and responsive.
I have only just started using this app and after a minor false start we are now all good to go. I had a great experience with the customer support team. Dominic was amazing at helping me work out what it was that I needed. All in all, to this point, I have had a great experience with Data Export Reports & I highly recommend.
