Bold AI Upsell & Cross‑Sell

Great app and even better support! The Upsell Customizer makes it easy to create and style offers, and the support team is always willing to help with customizations. Special thanks to Navjot, Nikhil, Taylor and Bhumi for their fast, professional and friendly assistance. Highly recommended!

Great service, great tools and great support team. Been using Bold since day-1. I very much appreciated having direct support from Jay, co-founder of Bold. Glad we could exchange some thoughts around how to improve the overall service for us merchants. Thanks so much again and hope to keep using & leveraging Bold for our business moving forward. Best, Josh

Very fast and very attentive customer support!

Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.

More buggy than ever, including BOLD Product Discounts.

UPDATE: Jay had a call with me directly and helped me to go through some upsells, and was then able to resolve an ongoing issue that was affecting the performance of the app on my site. Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.

Daniel was a big help.... very respectful and knowledgeable...

Easy to use

This app just stopped working for no reason and I didn't get notified... :(.

At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer! Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side

Trải nghiệm quá tệ, tôi gặp lỗi nhưng không có ai hướng dẫn sửa. Ngoài con chatbot không hỗ trợ được gì.

Terrible customer service. no help with my issues

Amazing App

BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it. The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.

Taylor from the support team was very helpful. Appreciate all the help! We just started using the App and hopefully it will be a great fit for us!

I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.

A big scam while they promise you for a free plan yet they made the home page to confuse you and get you to approve a subscription. becareful all

This app paid for itself 2x over in just the very first day we were open. Also needed some help with customizing the modals and the team at Bold was lightning fast at getting back to us and helping us out. Already found a few more Bold apps we're interested in using ... and know they'll be able to help us get those dialed in too!

Everyone at Bold has been great to work with. Thank you. Joel

I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.

Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.

Great app. Easy to work with and friendly interface to set up on Shopify store !

Always provides multiples of ROI for us.

Has added more revenue than we could have imagined!

Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!

They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.

The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.

impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.

Transitioning Bold Upsell to our new theme and Taylor helped make it happen quickly and expediently. Bold has always been so easy to work with! Only thing I'd love to see is the addition of a 'cart progress' indicator to upsell to a free gift or discount. Love all the new additions Bold has made to this tool over the years.

Chandan was incredible - I was so stressed and she helped me set the whole thing up - explain it and followed up in email with my many questions. Thank you!!

really awesome app. Instantly getting more value per customer then before. Really happy with this

Extremely useful and paid for itself on the first day. Big fan.

Support team with Bold is on top of their game!!! I had a bit of a unique request and they added the functionality for me within 48 hours. This team is top notch!

Please stop popping this request up every time I use the app when I've only had it for 2 days!!

Hi I love the upsell app, its a great way to sugest add ons but it's not aggressive. The product look clean and easy to use.

Bold has been a game changer for our company. We own a very large Meal Prep Company and we use bold to help streamline things on our website. Highly recommend!

We’ve loved using this app for our small business and have noticed an increased AOV!

Price is too high. And I wish the upsale would work at checkout. Now that shopify has updated to their one step checkout. We have lost that feature (unless there is something we are missing) Also would like to have more control over the design. Its very limited.

We use an entire suite of Bold apps for our Shopify site. We like how Bold seamlessly integrates with all the other Bold apps to provide a great user experience for our customers as well as quick great customer service if we experience some kind of service interruption or question about the service.

A great easy to operate app that has increased our AOV significantly! Pricing is great and makes it a no brainer for us to use on higher ticket items to cross sell low cost products that add extra value for the customer and us.

Easy to use. Interface has improved some recently. Works and not expensive.

Definitely makes our lives easier with bold. We love that you can skip a month, change the order date and other features like discount codes etc. I wish a new feature of future dating a cancellation would be added in the future.

We've been using several BOLD apps for many years now and nothing but great things to say about the team and the product. Thank you BOLD!!

Easily adds to the bottom line. Great weekly data reports!

Very easy to learn and use. Never had an issue with the site or app.

Love this app, easy to use, easy to upsell. We see we get results.

This app has been great so far! It's fairly simple to set up custom upsells for each product.

Helpful product and really good customer service. I had an issue transferring upsell to a new theme and got immediate help. Thanks Chintak... great work!

I wanted to add a BOGO to my store and I wasn't sure how. Chintak from support took great care of me. I'm up and running and couldn't be happier. Thanks!

Chintak provided great customer service, and got the issues I had getting set up squared away quickly and efficiently.

Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.

BE VERY careful downloading this app. We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50. In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find. The app works great when it's installed, but be really careful.

The app works, but when you delete it, the drama starts. Some time ago I deleted the app and now I wanted to remove the code of our theme. Unfortunately, it's not that easy. I never had such difficulties to remove an app before. When removing the code, errors occur that cause the storefront to crash. I have integrated, removed code and edited many different apps but have never had such problems. I contacted support and they advised me to open a ticket. In the Bold Helpcenter all you can find in the chat box is their "Get Started" function, which doesn't help anyone with a problem after a bit of searching you will find where to open a ticket. Very disappointed that I also paid money for something like this. They make customer acquisition easy but everything else as cumbersome as possible.

Excellent customer service. Krupa did a great job solving my problem and providing follow up support until the issue was resolved. Can't thank her enough.

The customer service via email was professional and excellent. They quickly fixed the issue. Great job!

I really like their customer support. Very friendly and accessable and you can actually chat with a real person! Also the app works well and does what it says, reliably.

Thanks so much bold team for helping us troubleshoot issues with our upsell pop up and getting them fixed so quickly! We are generally very happy with the app as well and it drives lots of value for us.

Great app, super helpful customer service - would definitely recommend. Easy to set up discounts and upsells.

Great app to increase your average order value. The support team is even greater thanks to Irfan & Birpal.

Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.

Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.

No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.

Great support in helping me update the cross-sell modal to function how I need it!! Fits my funnel workflow now so Thanks!!

Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.

THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages

Bold Upsell works great for us to create upsells and cross sells on our platform. Customer service for the app is great. Ifran helped me fix all the issues I was having quickly!

I installed this app 3 days ago. I'm yet to see the results but it's easy to use.I will reach out if i need any info

I downloaded this app to help with upselling and cross selling my products. It was easy to set up and looks top notch. I really like this app!

Loads your theme with code that won't remove when you delete app and screws things up. They should put a warning prior to installation. Way better upsell apps out there that don't need to do that!

Like all the Bold apps I currently use, they just work properly and the support has always been a+ can thoroughly recommend!

Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps

Love this app! I use it when someone adds a product to their cart to remind them we sell 3x 5x and 7x bundles. HUGE AOV booster!

Bold is fantastic to work with, and their products are great. We needed some assistance with the app install, and requested support with a work around for a custom variant. Mo helped us out and was fantastic, we got everything up and running and working great!

Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.

Wonderful upsell/cross-sell tool with excellent support. I made several requests to help integrate with my theme which they were happy to assist with. Thanks!

This app is very easy to use and does exactly what you need from an upsell app. ALSO the customer service is fantastic, Nikhil in particular is always very very helpful and fast when helping me.

I used this app to help us during a promotion offering a free item and to allow prospects to reach the threshold to enjoy free shipping. The app has helped us simplify and customize the user experience. The customer service is fantastic and it is easy to set up.

nice! this app is pretty elite and helped me do an upsell on a couple of products that go together quite nicely

Well that took all of 2 minutes... easiest App I've set up yet! Excited to see how this new step converts.

AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!

Kelsey and Guri were super helpful. Excellent customer service! They helped me fix my issue quickly.

I had Kelsey helping me and she was great. Super helpful, quick to answer, and was really easy to work with. She got started on my problem right away. She was awesome!

Updated review: Still having a good experience with the app. When I had an issue, Challi jumped in and edited our code to fix our problem. Great app and great support.

I use the app to grow worth of basket. It's easy to setup and handle - thank you BOLD. It gives us varous opportunities to upsell, perfect.

Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.