Vivien Yeo's Beauty Store
Hong Kong SAR
Reviews (5)
Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience. We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly. - Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems. Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.
Developer reply ·
On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came. Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly. Along with this, we will train our support team to give them more experience to serve you better. Thank you for all your feedback and we really appreciate it. We are here when you need us, anytime. PageFly | Kate - Customer Success Manager
Nice app, but extremely frustrating customer support and upgrade experience. CS will tell you that all data during free trial would be wiped out, no proactive suggestion or advice till we chase, they just ask you to say goodbye forever to your all-gone data. Do not really know if we should continue with this app even though we have already paid for the upgrade. No one is getting back to me and explain clearly where my data has gone. We are having some trust issue with the app.
Excellent app quality and support service. Roman is able to resolve our promotion issues within a short time and has helped us to set up what are required to get a complex promotion running by using this app. Indeed, if one is familiar with this app, this app can cover at least 3-4 other marketing/ promotion apps in the market, which saved us from a LOT of headache. For compatibility with theme, he always help us to resolve quickly and let us know what amendments he has made. Highly recommended, and if possible we'd buy Roman a beer.
App itself does not have major issue. Cannot export then import reviews to other sites, does not support product handler in other languages I guess. Inconsistent customer support quality and speed, sometimes they do things really quick, sometimes they just spend a lot of time in fixing some really minor issues. Buyer beware if you need things to be urgently complete on production site. For development environment it should be alright I guess as you got time to spend with them. - Update: The CS shown the best effort to remedy even though you still need extra time to talk to them. They are really hardworking. Changed review rating from 3 stars to 5 stars.
Version 1 is ok, but all in a sudden they launched version 2 with a lot of issues. - Loading slow, very slow - Functionalities very different with version 1 Confusing and CS is a bit careless.
