Tracktor Order Tracking

Service client très réactif Je suis satisfaite

We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.

i love it

Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.

We had constant order issues with orders not tracking properly. It was also extremely slow, overall we had to move over to another platform because the experience for our customers wasn't great.

The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!

It was great customer experience and Abby S. who helped me out was very kind and responsive too. Really great customer service from here and i really do appreciate they were able to work with me on my tracking page. 10/10 experience

By far the best Shopify App service received. So glad it works on my shop CatCurio pet store. thankyou !!!

Abby fixed my problem ASAP

Support is top notch and they are going the extra mile to help us get our configurations correct.

Does exactly what I need and more. Pricing is reasonable compared to a few others I checked - Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers. - Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner - Mission control also gives a nice view of average delivery speed and where there have been exceptions

App was not tracking all our orders. We shipped over 200 orders and it only had 24 in its system.

My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.

Good support, resolved quickly. Will update in case I will change my mind, so far great!

Super Funktion und Dienstleistung vom Entwickler

Ich bin sehr zufrieden mit dem Support-Team. Sie reagieren sehr schnell, sind freundlich und gehen auf meine Anliegen ein. Weiter so, das ist eine gute Service-Orientierung.

This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.

Just got the app and the tracking page looks great! I needed a little help to get the code in the shipping emails, but Daniel (from the chat) was right there ready to help. Instead, he did everything for me. AMAZING!

Ich möchte meine aufrichtige Wertschätzung für den exzellenten Support dieser App und vor allem von Jordin S. zum Ausdruck bringen. Seine schnellen Antworten und die effektiven Lösungen haben meine Erfahrung wirklich verbessert. Es ist großartig zu wissen, dass ein so hilfsbereites Team hinter dieser App steht. Danke für eure Unterstützung!

The support team at Tracktor is AMAZING! If I could give more than 5 stars I would. I had the pleasure of working with CS - Abby. She helped me set up order tracking on all of my website (Shopify) customer shipping and order notification emails. She originally sent me the guide on how to do it, but since it had to do with part of the code on my theme, I was not comfortable with doing it. No hesitation, she offered to collaborate with me and took control. She completed it within 5 minutes all while I was still in the chat feature. Superb! Then I asked her why all my orders were not registering in the Tracktor dashboard. She noticed I was using a vendor that required a different mapping and offered for her team to assist. Once again it was done very quickly. Great support team, customer service skills, personable, helpful, and provides recommendations. I will never use another order-tracking APP! Thank you Abby & the entire Tracktor CS Team. YOU ROCK! :)

installing was easy I am new to using this app but so far I am happy even though I haven't used it yet

Tracktor provides an important function. I have found them to be the best order tracking app on Shopify. The team are friendly, professional and technically skilled. I highly recommend.

A really great App with awesome customer support. Really helpful and caring about their customers. This is a must-have for everyone who wants their customers to track orders on your Shopify website.

Our customers always ask the question, "Where is my order?" This app solved that problem by creating a simple but beautiful tracking page for our customers to use whenever they need. The support team has been super helpful with all of our requests and we have already seen a huge reduction in customer service requests. Thanks team!

I ship from US to Brazil, and tracking from brazilian correios can be confusing sometimes. I had some questions and Abby from customer support was awesome! he help me a lot to fix few issues on brazilian tracking number, making my customers understand better to track their orders and made my job much easier. App is easy to use and setup! Thank you ABBY and Tracktor!! Its worth every penny!

I like Tracktor for the information it provides to our customers but I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow. The main reason I installed this app in the first place was to be able to update our customers as to where their order was in our processing queue based on the time that has passed. We may keep it installed on our store and we may not. I haven't decided yet.

Always facing issues that the app did not track properly. The customer service team is no longer able to help :< Not recommended

Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)

I'll start off by saying that I think the tracking page could be better looking. It's not bad, but it isn't as polished as I'd like. Aside from that, the app is a tracking power tool that I wouldn't want to be without. We can track orders straight from the order page. Tracktor connects with the Orderly emails templates - so customers get a nice-looking shipping confirmation with the Tracktor page linked to it. All in all, this is the app to go with, if you're looking for a very solid tool for tracking. And their support is helpful too.

This App is Amazing for the customer experience! I really recommend all e-commerce store to install this app for the best customer experience

Support is great. Outstanding app. If you have any questions just reach out and they are quick to help and solve your problem.

Tracktor is the best app for shipment tracking! Very easy to setup and use and our customers love the visibility. Any page formatting issues and the team at Tracktor is quick to respond and fix - thanks Matt!

I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!

It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!

I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from.

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality

This app works great in Europe & support really helped us install it properly. Much recommended thank you !!

Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.

I have just installed the Tracktor app and it wasn’t working and Annette and her team were amazing with assisting me to get it to work. Outstanding service. Thank you.

Perfect! Great customer service they take the time to do small fixes for you and are super kind. App can translate the languge of the shipping pages and people can easily track where their package is, as well as you can track where your orders are with a great and effective database.

The built a custom integration for me so I could use this with Peoplevox. Went above and beyond and the turn around time was like 48 hours. More app developers should model themselves after Tracktor's work ethic.

Fácil de usar e integrar a loja do shopify. Facilidade para o consumidor que com algumas informações já consegue ter acesso ao item comprado. Recomendo.

We needed to move from one order tracking app to another and it seems Tracktor is easily the best solution. Matt has been a pleasure to work with so far and we look forward to working with the ShopPad staff more in the future.

Matt V helped me out quickly. They provided Good service. Not sure how I feel about being charged per order but other than that good app

Awesome experience, the app is great, Mandy and the team even improved a courier integration right away when we noticed a deficiency in one of the courier integrations.

lovely interface, and wonderful support. Best tracking app out there!!! We will be using them for plenty of time to come :)

This app is exactly what i was looking for. I needed custom updates such as "part is being designed" "part is being fabricated" and this is the only app I could find with these. The support team were so helpful in editing my tracking page. I wasn't font sizes changed and colors and their turn around was so quick. Thank you so much!!

Had some issues with tracking updating at first but their live chat helped me fix it within an hour. I'd definitely recommend this app to help keep customers updated on their order status.

This is a very practical app. Thanks to customer service Mandy for helping me solve the problem, which is very convenient and simple!

This app has resolved all tracking issues of my store. It has helped my customer a great deal. Customer satisfaction has increased.

I installed the app with the intent of integrating it into our site. Unfortunately, the tracking app loads from the shopify side so customizing the look an feel of the application page & results was limited for our purposes. Simply no way to do and page customization as it did not create an editable page wrap where you could bring in elements around what was being loaded into the page. Functional, but limiting if you're looking to do customization on the actual tracking page.

BEST APP!!!!! AND VERY GOOD CUSTOMER SERVICES! LOVE THIS GUYS! !!!!!The application works well!! Recommended

A very good service ! Many thanks to the team, I recommend. They were very nice available and professional !

This app was easy to install but I faced some issues to show on my homepage which was quickly fixed by Shoppad within 24 hours as I wanted my customers to have access quickly to track their shipments. Shoppad staff responded quickly to my request to be able to see all shipment tracking summary at a glance rather than checking on individual orders. Good work ! Only 1 more step to go to see the tracking status on shopify order admin instead of having to go to the app. Hope this can be done soon !

I've been using this app for a while now. It was easy to setup and use, offers good features and works great! The support team has also been wonderful. I'd highly recommend this app!

Works perfectly and the support was excellent, everything was set up and running correctly within a few hours of me installing the app

Works perfectly and I am able to keep track of all my shippings. Especially now that I had a carrier that was not comprised in the ordinary ones of Shopify

First I tried Aftership which might be good but doesn't work for dropshipping is my experience. Deeper research brought me to this app and I can't say enough about the app and the support!!!! I put in a request and when I got up it was setup for me, all my questions were answered, my demands were met and more. Totally wholeheartedly recommended. I really don't bashing any other app but save yourself a headache and just go with this one.

I really loved their customer support and like the fact that I can track aliexpress stand shipping. Thank you!

This has been our go to app for tracking. The integration is flawless and the support is phenomenal. Highly recommend! www.bluelavaclothing.com

Under free trial now but so far everything has been great! The customer success member helped me set everything up very quickly

Tracktor is a great app and ShopPad offers excellent support! I appreciate the integration with OrderlyEmails and the Mission Control feature. Give it a try!

Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more. The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses. I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.

Thanks to Mandy for the great support! I asked a banner and they didi it within 5 hours. Would recommend this app.

It's really wonderful, the support team work fast. I can offer now tracking for my clients with epacket

Nice app, but extremely frustrating customer support and upgrade experience. CS will tell you that all data during free trial would be wiped out, no proactive suggestion or advice till we chase, they just ask you to say goodbye forever to your all-gone data. Do not really know if we should continue with this app even though we have already paid for the upgrade. No one is getting back to me and explain clearly where my data has gone. We are having some trust issue with the app.

The app is just AMAZING and Annette from the support team has been really flexible and helpful. Plus, the look and feel is great

This app is now the real deal. Back in 2017 when we were considering using it we couldn't bulk edit statuses. Now we can and I love it!

Super cool! Installation was easy and for the carrier mapping, I needed some help as well as for some design aspects of the tracking page. This is BY FAR!! the fastest customer service/chat I've ever experienced.

Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!

Great app! Very responsive support team! I had some minor issues with the rendering of the tracking page and they got resolved in a very fast manner.

We have used this app for a few months now and can truly say that this app is brilliant. Highly recommend it!! You can track the status of all your orders directly in one place!! The dashboard is BRILLANT you can filter your orders by order number, status of delivery, date etc. Before we were using Oberlo and AliExpress which was getting tedious!! I would also like to say a special thanks to Matt for his support and OUTSTANDING service. He was very professional, quick and very responsive in dealing with our queries and questions in a timely manner!!

Tracktor recognizes so many carriers which is what we needed to ensure customers were getting correct tracking information. Plus fantastic customer service.

The app looks good and the support is amazing. I still have yet to use it more and on a live page for a more detailed review:)

I really wanted this app on my site to help build trust with potential customers. I was a bit nervous because some coding had to be done, but Mandy stepped in and did it all for me. It was a weight off my mind. Thanks guys!

We have just installed it So far so good. Their support team were very quick and helpful with set up

I like this app so far and excellent quick service installing it for us. I think our customers are going to be extremely satisfied with this option to track their order status!

My installation was implemented right away through Tracktor. Excellent Customer Service! I needed their assistance with the installation and their response time was outstanding.

Alan has been very helpful in setting up the app, and helped with any issues. The app has been great in cutting down emails, and is highly efficient for our business :)

The customer support is amazing! I wanted a customization on my tracking page and Mandy took care of it right away!

The support team has been very responsive in making sure our coding has been working properly so we can best provide info back to our customers.

Works really well! Easy to install (the developer helped me) - love that customers can easily track their order- cuts down on all the constant queries!!!

I was using another app but sometimes the tracking information would be in another language or no update available for periods of time. So far I love this app and it's easy for customers and myself. The customer support has been awesome as well. Thank you so very much!!!

Can be integrated into the existing theme design so it looks good and consistent. Easy to use. Provides clear and transparent shipping info to the customers. The customer service is amazing! It took like 2 minutes for Alan to fix my problem. Highly recommend!

I just istall it, and got help from Mandy, thank you very much, I hope this will help my store get better customer assitance. Lets get started. :)

Brilliant app. It works exactly as required. Their customer support is extremely good too. What more do you need?

J'utilise cette application gratuite pour permettre à mon client de suivre l'avancée de son expédition. Très précise et facile à installer