Tezumi
United States
Reviews (8)
Why would you remove Synonyms without any notice? Just ruined the app
I'm impressed with the UX + level of support offered by the Stoq team. We use the app for restock notifications, and I'm so happy it just works well and looks good. After trying a number of other apps (Appikon, NotifyMe, etc), it's a huge relief to find Stoq. The UI is good, the functionality is reliable, and customers love what it does for them.
Developer reply ·
Thank you so much for the thoughtful review! I'm really glad to hear you're enjoying the UX and that the restock notifications are working smoothly for you. It means a lot to know Stoq has been a reliable and well-liked solution for both you and your customers. We’re always here to help! Nagaraj | Technical Support Specialist
Very happy with the UX of Swish, and I'm grateful for Toby's helpful customer support
You can find better value out there. This app is often buggy, and the UI is not intuitive for everyday fulfillment. Setup will take way longer than you expect, and features are limited for the premium pricing they charge. Sadly, their customer support is also generally unhelpful and condescending. They use ChatGPT to respond and don’t seem to value our relationship Thanks for your review. We feel that demanding special pricing in exchange of not writing a negative review is not polite or acceptable behavior. We haven't heard any reports of buggy behavior or not intuitive UI from you - if there is, please let us know what it is, so that we can address it accordingly. So far we've only received demands for special pricing and threatening behavior for not submitting to that. We do not use ChatGPT or any other AI in our email customer service. We do our customer service right here from our office in Finland and it has received very positive feedback for being helpful and understanding. We take all feedback seriously and want to improve our services, so if there is anything you'd like us to improve in our App's functionalities or our services, please let us know. -Samuli / Approosters
App has been broken for over a month + the customer support team stopped responding two weeks ago. The purpose of this app is to send restock emails, and it cannot do that. Last I was told, they were banned from their email client, and most of their customers probably still don't know everything stopped working.
I had high hopes for this because it advertises a nice combo of features and has good ratings… but geez it sucks. The tool is extremely rigid and limited in functionality, and customer support is condescending when simple questions are asked… As soon as you install this app it deploys and ugly out of the box configuration to production. It’s unfair to your brand image and customer experience. You have to be ready to attempt customizing the appearance immediately, otherwise… good luck. Conditional logic is not possible. The Wishlist feature is still in beta and you do not want to waste your time trying to use it. Oh and to top it all off it’s 5x more expensive than all other options out there. Annoying
Developer reply ·
First and foremost, we sincerely apologize for the experience you’ve had with our app. We truly understand your frustration and are sorry that the tool did not meet your expectations. Regarding your request and the limitations you encountered, as we discussed in our chat with you, we’ve forwarded your feedback to our technical team for further review. We’re committed to continuously improving and addressing concerns like yours. As for the Wishlist feature, we’ve made improvements since our last conversation, and we hope it will meet your needs better moving forward. Regarding the pricing, we understand your concerns. When customers pay for a plan, they gain access to all four main widgets: Low Stock, Back in Stock, Preorder, and Wishlist. This combination is designed to maximize revenue recovery and enhance customer experience, which we believe justifies the pricing. We’ve always aimed to provide a service that’s worth the value our customers pay, and we will continue working to ensure that. We take all user feedback into account as we strive to improve, and comments like yours are crucial to helping us get better. Once again, we’re truly sorry for any inconvenience you experienced, and we’re grateful for your honest feedback. Thank you for giving us the opportunity to address your concerns. If you have any further questions or need assistance, please don’t hesitate to reach out.
Smile is great for customers and their customer service team is helpful
Developer reply ·
Thank you for your review, we sincerely appreciate it! - Smile Team 🌟
Why not just say it's only for Shopify Plus merchants instead of getting my hopes up and making me figure out that I need checkout extensibility to be compatible...
Developer reply ·
Sorry for any confusion, Shopify Bundles is not only for Shopify Plus merchants! The Shopify Bundles app can be used by stores on any Shopify Plan as long as they meet the eligibility requirements listed here: https://help.shopify.com/en/manual/products/bundles
