Bask and Lather Co
United States
Reviews (9)
5/5 Kristi is top notch, expert level guidance on all things eCommerce and a/b testing. Shoplift has a small learning curve, but easily overcome after 1 session. Does all that we need in terms of testing, what else can you ask for.
Great app! Deividas was extremely helpful & prompt in fixing my issue.
Absolutely loving Moast! Very well priced and the onboarding was smooth and efficient with little lift needed from my team. Thank you!
Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50. I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their refusal to rectify this issue is not only disappointing but raises serious concerns about their billing practices and customer support. Additionally, upon further investigation, I have discovered numerous similar complaints from other businesses regarding Klaviyo's unfair and unethical billing. This pattern of behavior suggests systemic issues that need to be addressed to prevent further harm to consumers. I respectfully request that Klaviyo: Issue a full refund of the overcharged amount ($8,180.87 - $4,088.50 = $4,092.37). Conduct a review of their billing processes to ensure transparency and accuracy moving forward.
Developer reply ·
Thank you for your review. We're looking into your situation, and are connecting internally with our customer success team about this. You'll be hearing directly from us soon!
We have been with Rebuy for 7 months now. Beware of the following: 1) They will promise you a dedicate customer success manager whom is supposed to be proactive in offering strategy, data review etc- none of this will happen unless you continually beg for it. 2) They will charge you for recurring subscription revenue although when asked during onboarding, we were told that we would only be charged for the initial order. 3) REVIEW your monthly Shopify monthly bills from Rebuy very careful! They had overcharged us several thousand dollars and had we not checked, we would have never known.
Developer reply ·
Thank you for sharing your experience with us. I apologize for the frustrations you’ve faced. We take this feedback very seriously I’ll ensure someone from our team reaches out directly to make this right and discuss any further improvements we can make together.
My experience with the Hi-Tide app has been nothing short of excellent, particularly in accelerating our SMS list growth. Jesse, our dedicated support representative, played a pivotal role in ensuring our seamless transition and maximizing the app's potential for our needs. Jesse's commitment to our success was evident from the outset. He provided thorough setup assistance and comprehensive training, empowering us to harness the full power of Hi-Tide for expanding our SMS list. Remarkably, our onboarding process, focused on SMS list growth, was completed in less than a day, thanks to Jesse's expert guidance and support. What truly impressed us was the immediate impact Hi-Tide had on our SMS list growth. It's rare to find a tool that delivers tangible results so swiftly, but Hi-Tide exceeded our expectations. We witnessed a substantial uptick in our SMS subscriber base almost instantly, thanks to the app's innovative features and seamless integration with our existing systems. The Hi-Tide app itself boasts an intuitive interface, making it effortless for our team to adopt without disrupting our operations. Its robust capabilities for SMS list growth, coupled with Jesse's ongoing support, have streamlined our efforts and yielded remarkable results. In summary, I wholeheartedly recommend Hi-Tide to businesses seeking to accelerate their SMS list growth. With its exceptional service and dedicated support from Jesse, Hi-Tide has proven to be an invaluable asset in our quest to expand our subscriber base efficiently. If you're looking for a solution to supercharge your SMS marketing efforts, Hi-Tide is the answer.
AMAZING!!!!!!!! Best decision I ever made for my company! We switched over from RO*TE and will never look back. We are able to quickly process claims and resolve customer service issues which is key in customer retention. Overall a better experience and service that we are able to provide to our customers.