Natuross
United States
Reviews (4)
The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Developer reply ·
Hi Natuross, sorry the updated design is not working for your store. The previous widget cannot be restored, but you can customize the new one from Sales channels → Inbox by selecting the pencil beside Inbox. This opens the theme editor, where you can flip "Invert activator colors" to make the chat more visible. Coming soon we will enable more settings for font size etc.
I've been using the app for many years. It works perfectly. The app and the customer service is great. I recommend this app. Thank you so much!
I've tried to export the product variants. But, it doesn't work.
Developer reply ·
Hello! Very sorry to hear that, but there is some issue with the data in your store, and so the Shopify API fails with the Internal Server Error when we try to read the data from your store. We have reported this issue to Shopify and are waiting for their response and a solution on their side. Please, work with our Support on solving this, we are in between you and Shopify here - doing whatever we can. Sometimes such issues happen, but in most cases Shopify can solve it by fixing the API issue.
Arven devoted considerable time to our meeting and responded to each of my questions with extraordinary patience and thoroughness. I would like to express my deepest gratitude for his attentive and insightful approach. Thank you, Arven
Developer reply ·
Thanks for your feedback, we really appreciate it.
