Savvy Row
United Kingdom
Reviews (8)
On one hand, this app is a godsend for small brands looking to sell internationally to individual customers. It handles all the tax and duty calculations, giving certainty and convenience to our customers. On the other hand, they have lost two high value parcels of ours within just a few months. Customer service is usually quick and helpful, and the knowledge base and human assistance during set up is excellent.
I uploaded it and watched the walkthrough video - but the 'manage templates' section looked very different in the video compared to how it looks in my Shopify admin, and there does not seem to be any way to customise the look of the emails unless you know code. Am I missing something?
I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.
Developer reply ·
Thanks so much for taking the time to write this honest review (and also for the edits after persevering with our Free Plan!) 😊 We really appreciate the feedback about a trial for our upgraded features / paid plans, and I've passed this along to our Product team to consider for the future. Thanks again for the review and for giving Smile another try!
Highly featured and easy to use. An excellent app. BUT it can work out very expensive. This is because It is priced on how many page views your site gets, NOT how many times your pop ups appear. If you have a lot of pop up 'events' then it could be right for you. If you only need to display a few pop ups, you may want to look at an app with a different pricing structure.
Developer reply ·
Thank you for your review and feedback on the app. We are glad to hear that you found the app highly featured and easy to use, and we appreciate your constructive comments regarding the pricing structure. We understand that the current pricing model may not be suitable for everyone, and we are continuously evaluating and improving our pricing to make it more affordable and flexible for our users. Thank you for taking the time to share your thoughts with us.
UPDATED REVIEW - an initial set up problem was quickly resolved. App is easy to work out, has adequate customisation and excellent configuration options. Sensibly priced.
Developer reply ·
Thank you for coming back and updating your review! We're really glad we could get that initial setup issue resolved and that you found the app easy to work with afterward. It's especially great to hear that the customization and configuration options have been useful for your store. We really appreciate you giving us the chance to make things right and sharing your updated experience.
Complex set up required. You can struggle with it or wait 2 days for them to do it for you (and some features are immediately chargeable). No thanks.
Developer reply ·
Hi there! Thanks so much for taking the time to leave a review. I'm sorry to hear that you weren't satisfied with our support team. I can assure you that your feedback is crucial for us to improve, so we'll be looking into how we can improve the install process for manual installs, as well as expert installs.
Pricey and glitchy. Created a 'whole store' rule by mistake. Disabled it but when I created the correct new rule the system was hanging. Told by support that it would take up to 24 hours to clear the wrong rule and create the correct rule.
Can only run 1 sale at a time. I wanted to run some items at 20%, some at 33%, some at 50%. App can't do it. They did, at least, answer my email promptly. Cannot justify keeping this.
