Otiem
Canada
Reviews (4)
Overpriced. They lock you into 12 month contracts. Low quality affiliates in their marketplace. We started getting fraudulent orders for the first time in 6 years after signing up. I think if you're a large brand simply looking for a way to manage your existing affiliate payments, this would be adequate software, but you could certainly find a cheaper alternative on the Shopify app store if that's all you wanted. If you're looking to drive actual revenue from their affiliate partners, look elsewhere. So far this has been a huge loss of ROI for us. Wish we could cancel but they won't let us. We are not at all happy and they are forcing us to pay for this for another 9 months. Clearly a company that cares more about it's own bottom line than any customer satisfaction. Find an alternative.
Developer reply ·
Hi Otiem Team! Thank you for flagging this to us. Our team reached out to you directly to schedule time to review this feedback. Low quality affiliates and fraudulent orders are not the expected experience on our platform, and we understand why that could cause frustration with the length of your contract. Fraud is something that we take very seriously, and we'd like to review these affiliates and orders in detail with you. To clarify our contract lengths - impact.com offers a month-to-month option for our Starter Edition, starting at $30/month for Shopify merchants. Our Essential and Pro tiers do come with 12-month contracts, and we do our best to be as transparent as possible about those terms during our sales process.
So happy I switched to Klaviyo. The Shopify integration is seamless. I consider it a must have for any e-commerce business. Highly recommend.
After initially having an issue with my order, at the fault of the carrier, the team at Printful resolved it and made things right. Well done. As for the app, I love the seamless integration with Shopify, along with the auto updating to any product page edits I make. Great MockUp Generator. Compared to their competitors, they have a way easier product design tool. At the moment, in my opinion, they have the best POD design tool out there. The samples I received were good quality and I look forward to partnering with them going forward. Just a heads up, their product cost calculator does not include shipping or taxes, so make sure you take a look at their rates and add that to your prices outside of their tool to properly calculate your margin.
Developer reply ·
Thank you for your review! We're glad to hear that we were able to help with a solution and hope to have a successful collaboration with you moving forward! :) - Vita
Love this app. Especially love it for the FBA integration across all sales channels. It works seamlessly after a basic set up and it's the only software that I've found that pushes the tracking numbers from FBA to customers as well. Super clean interface and is very user friendly. Highly recommend for anyone looking to automate this process.
