nztack
New Zealand
Reviews (11)
Customer service is useless. I have sent over 20 emails back and forth regarding bugs and they cannot comprehend the issue or won't do anything about it. There is no way to hide the alert for Out of Stock items with "Continue Selling when out of stock" disabled. This means that if your customer selected a greyed out variant, they are still told that their item will be dispatched.
Developer reply ·
Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found our customer service helpful. If you ever need further assistance, feel free to reach out. 🚀
1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.
Developer reply ·
Thanks so much for sharing your feedback and providing these concise points. Our team is constantly working hard to improve our app functionality, particularly addressing one of your points, we have now recently introduced store credit for the POS app! I’ve also provided your other points to our team, our support team is always actively sharing your feedback with our developers, so please don’t hesitate to bring anything else to our attention through help.shopify.com so we can work on it! - Rick, Shopify Support
App crashes Firefox, can't uninstall it now. Thank you for bringing this to our attention. We’ve tested the app on Firefox and did not encounter any crashes, so the issue you’re experiencing might be due to other factors. We recommend reaching out to our App Support team, who would be happy to assist you further. We can arrange a screenshare session to help identify and resolve the issue promptly.
DO NOT USE THIS APP IF YOUR COMPANY USES SKU'S. We imported dozens of products only to realized that it imports the same SKU for the first variant, for all the product variants. Made a huge mess of our Shopify products and our accounting system and took me hours to fix. Support advised to simply pick orders off the Title description. That might be fine for smaller businesses but not for companies such as ours with over 10,000 SKU's and complex inventory management and accounting systems that depend on SKUs.
Developer reply ·
Thank you for sharing your experience. We noticed that the products you imported were from another Shopify store, rather than from marketplaces like AliExpress. Importing from another Shopify store does have certain limitations, including the inability to import variant SKUs. To help manage this, we recommended checking your order variants (size/color, etc.) instead of relying solely on SKUs. We apologize for any inconvenience this may have caused and appreciate your understanding.
This app doesn't import SKU's or Variants such as Size or Color. It's only suitable for importing products with no variants which very misleading considering they display a screenshot showing it importing clothing items with size variant. We appreciate you taking the time to leave us a review. Our sincere apologies if you’ve had a less-than-perfect experience with us.
Super helpful, great customer service
Mahek has been absolutely amazing. He patiently went back and forth with me on about 30 questions I had before installing the app over the course of a few months. App is now installed and work's great! The Xero Inventory Sync is a godsend and works perfectly.
This app doesn't restock items when processing an exchange, you still have to manually do this on the original order in Shopify. You also have to click a button to generate a new order, it's not done automatically.
Developer reply ·
Thank you for taking the time to leave your review and feedback, We will pass this on to our Product Development team, for consideration in the roadmap for future improvements to the app. Please do not hesitate to contact Sorted Support via our chat, if you have any issues or concerns you require help with in the future. All the best Sorted Returns
Best Reviews App. Easy to use, fully automated, integrates with FaceBook and easy to integrate into our Shopify website
Really great app, easy to set up. We have a lot of seasonal products and it takes the guess work out of knowing what products our customer are checking out throughout the year. Thank you so much for your review. We will do our best to add more features and help your business!
The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.
