The Blank Pineapple
United States
Reviews (4)
So easy to use—perfect for someone like me who isn’t very tech-savvy! The one star taken away was the fact that I have to search, copy, and paste every single item in my catalog from Etsy to the app. (200+ items) I wish there was an automated way to add the information needed.
I could not get the app to connect to my store. The Customer support team is terrible. I waited on chat 15-20 minutes between each response and never received actual help with the problem. I will have to find something where Customer/App support is priority.
Developer reply ·
Hi Melissa, sorry to hear that you've had a poor experience getting started with the app and while working with our support team. Our SLA for responses is 1 business day, but our team usually replies much quicker, within 30 minutes to 1 hour! However this is not a true live chat so replies are not instant, although we are always working on better response times. Your case has been escalated and the team has reached out to make sure we can get you up and running - we appreciate your feedback.
I have experienced incorrect inventory and now incorrect sales history. Chatting with someone to help fix the issue is just a waiting game. Its obvious they are mutli-tasking.
This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Developer reply ·
Thank you for your feedback! We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on this situation and make right steps to prevent such situation in the future. First, I would like to extend my sincere apologies, but I understand that it will not compensate your expenditure. When I checked your conversation with our managers, I mentally was on your position and it was hard to understand that the situation resolving has been delayed so much. If you give us another chance, we will be ready to check the issue again, as we interested in fully resolving this problem and to prevent this from happening for our customers. Please respond to our e-mail our let us know about the way you want to communicate. Thank you in advance!
