Pawesome House
United States
Reviews (3)
This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless. I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all. Charging customers such a high annual fee while ignoring refund requests is completely unacceptable. I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.
**Unfair Pricing Model – Feels Like a Hidden Billing Trap** I am extremely disappointed with Kiwi Sizing's pricing model. After upgrading to a higher-tier plan, I discovered that they charge based on my store's total order volume, even for orders that never use their size charts. **Why should I pay for orders that have absolutely nothing to do with this app?** This is an unreasonable and unfair billing practice. Merchants should be charged based on actual usage, not their entire store's sales activity. This pricing structure feels like a hidden billing trap that penalizes growing businesses. I strongly encourage other Shopify merchants to carefully review the billing terms before upgrading. **Kiwi Sizing should seriously reconsider this pricing model.**
Developer reply ·
Hi Liming, My name is Sharky, a Customer Experience Lead at Kiwi. I'm sorry to hear how disappointing this experience has been, especially after upgrading your plan and discovering that orders without size charts were still included in your usage charges. Your concerns about how our pricing works are completely understandable, and I recognize that simply explaining the billing structure doesn't address the frustration you've experienced. I'll be following up with you directly through your existing support conversation. I hope we can find a fair way forward and rebuild your confidence in our app. Respectfully, Sharky
Trackify support is very good specially etienne
Developer reply ·
Hi Pawesome House, Thank you for your feedback! We're glad to hear that Etienne from our support team provided you with excellent assistance. Providing top-notch support is a priority for us, and we're happy to have met your expectations. Thanks for choosing Trackify!
