Eureka Fabrics

Super helpful support!

The appointment app I was using is being discontinued, so I had to go shopping for a new one. I gave Appointly a try. At first, I was not super happy because you could only get calendar integration at the highest billing level. BUT THEN.... I had a little issue setting things up. I hit the Chat Support button, and explained my issue. I expected a Bot answer, or someone who would take 30 minutes to understand my problem, and then turf me somewhere into space. Instead, I found myself chatting with the actual guy who did the actual coding. He said it would take 2 minutes to fix my problem. He lied. It was no more than 30 seconds!!! And now that I have the thing installed, DAMN IS IT SLICK! SO much better than the other one I was using. It's easy to understand, but still has all the bells and whistles I need, plus ones I didn't even know I needed, but will definitely use! I feel confident writing this glowing review on Day One, simply because I got such great service. This is the way things are supposed to be, and almost never are. Thanks, Sam, for building such an awesome app, and being there when I had a question.

I can't tell you how many sales I have saved with this app. It's mostly great, sometimes a little clunky. But at the end of the day, it's indispensable for us. We're all about the customer service, and folks are thrilled when they can get a quick autoreply, and then a real human to talk to. And the integration with the product catalog is fantastic.

I got sick of struggling with Easy Reports, so I tried Report Pundit. Nice and clean, lots of options. I had a couple of issues, so I hit the Live Chat. I got a real human, not a bot, who understood my problem, and FIXED IT. Just like that. Including making custom columns for me. Subscribing now. Highly recommend.

This app has saved my fanny countless times. I often need to contact a customer after they have placed their order. I was going CRAZY trying to get people to respond to emails or phone calls. Email goes to spam. Everybody's voicemail box is full. But they DO answer texts! I can't tell you how many orders I have saved from oblivion because I was able to text a customer right away about their order. Tech support is REALLY responsive to problems and suggestions. Totally worth 2 cents a text. It'll save you hundreds of dollars. Oh yeah - and integration with Ping is awesome too!