HeatUps
United States
Reviews (5)
Great app and excellent customer support!
Developer reply ·
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I am very disappointed in the support. Recently an update was made to the app which removed one of the reports that my company relied on heavily. It’s been two weeks now since I’ve reached out to them on my own and about a week since the soft handoff with Shopify. I’ve received no response and Shopify support was also very useless in this matter. I’ll be finding alternative options for my stores moving forward.
Developer reply ·
Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!
I switched from another bundling app in hopes it would meet all of my needs. Not only does the app exceed my expectations but the customer support was extremely prompt, professional and able to solve all of my concerns. Highly recommend
Developer reply ·
We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. Feel free to contact us at support@webcontrive.com or via in-app chat, if you have any queries. We are always happy to help you.
