Nella Online
Canada
Reviews (4)
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Developer reply ·
Hi Nella Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience. All the best, Boost Team
We had specific requirements/customizations before we could launch Zoorix on our store and Ohad exceeded our expectations. The customizations we needed were met and Ohad was a pleasure to work with. I can not recommend him enough and will likely lean towards his future apps vs. other similar ones just for his customer support.
Developer reply ·
Thank you so much for sharing this wonderful review! 🤗 It's totally our pleasure to help with any questions or requests! 💐💐💐🙏
Been using this app for a year now and it's one of the better search apps out there. Quick support, they are always adding new features, improvements, and integrations. I'm still waiting for a filter app integration not sure if they will ever be possible though. Overall I'm happy with the product.
