Passport to Organics

Update 2: As always the team is super helpful and responsive. Shelby, and Lisa and Erin, were quick to provide support. Thanks. Review update: We've had the app for a while now and recently needed some assistance from support on a customer issue with using a code. Angie was very helpful in determining the actual issue and how to solve for it in the future. She also made sure to follow up to ensure we didn't have any additional issues with setting up our app permissions. The help was greatly appreciated being a small company that is juggling a lot. We have been setting up our rewards program and have had a number of questions along the way. The customer service response has been wonderful. Each time, we've sent a chat we have been helped pretty quickly and thoroughly as well. It's made the process of getting ready to launch much more efficient. Kudos to the entire Smile Customer Service team for their support.

Super helpful customer support. Our store had been targeted with fraudulent orders and had to get this app set up quickly. Late in the evening I was able to chat with Lynn, who walked me through which features would be the best to address our specific needs. She was helpful in providing timely responses. By 9pm that night, the app was up and running and have not received any fraud orders in the past couple of days.

great customer service

Their customer support is excellent. Their chat support is great as all of their staff are very knowledgeable and I have never left feeling like I didn't have my issue resolved. They will stay on and walk you through the steps. Very much appreciate the support since we are small company and it helps to have the access.

I appreciate how easy it is to connect with someone in Customer Support. They have been quick to respond to chat messages and super helpful in providing answers to my questions.

We just installed in the app, so haven't used yet with our clients. We are very excited to have this functionality where our wholesale clients don't have to rely on a code anymore. I am giving this review based on the Customer Support received. Twice I have had some questions and the chat response time was great, and super helpful. In fact they did a quick call to so I could share my screen and walk me through where to make some updates. Appreciate the quick timing, makes a difference.