Wynwood Dog Food Co.
United States
Reviews (5)
We've been using Redo for our fulfillment for over a month and I'm really happy with the service. The team is super helpful and responsive whenever we have a question, and it's made handling our labels and shipments a lot smoother. Would definitely recommend!
Its early, but so far so good! Opens up a whole new world for me in terms of our Voice of the Customer Program/strategy.
Have had for only 5 days but the app has already proved immensely useful. Simple to use, great onboarding process (Jordan is great), and seamless integration. Being able to see how customers are navigating our site is extremely powerful.
Developer reply ·
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Also, I'm so glad you enjoyed our free onboarding call! We offer this to all of our users to help you get started on the right foot. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Jordan from Lucky Orange
We use this app to send our sales receipts from Shopify to QBO. It works flawlessly most of the time. Unfortunately, once every few months we have a tax entity problem. This causes all our Shopify sales to no longer export to QBO. To resolve it I contact Bold who tells me "everything is working now", I then have to INSIST I will not get off of chat until they fix it. After several minutes of discussion they realize I am not leaving and my problem gets elevated and then fixed. The help person can not tell me what happened or how it was fixed so the next time I contact Bold it's Groundhog Day all over again. This several hour process has happened six times, if there was another way to export Shopify to QBO, I would try it. Our business is too big to be at the mercy of this weak link. My only alternative is to leave QBO.
Lorraine Garcia helped answer my questions as I figured out how to use the app for the first time. Excellent support! Super quick, patient, and knowledgable.
