Nordic Rebirth
United States
Reviews (3)
I had an excellent interaction with their support on live chat. They asked my info, and even solved the issue on their end for my store, set it right up and all. So simple, it was the best interaction I've had with any support in quite some time. This is coming from someone that works in sales with customers. The design and functions of the app, those have other concerns. Update: Sandy did fantastical as well helping me on my shipping.
Developer reply ·
Hi there! Thank you for your review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions and ideas with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Love the options so far. Really excited to get into supplements, nutrition in general. Anything like a 'meal replacement' blend in the works? Would love to get some suggestions rolling around, I'm personally looking for a blend to tweak. Sidenote, only real issue I have is that I don't see an easy way to get ahold of anyone for support. I had to sent Instagram messages that took a few days to get back to me.
Developer reply ·
Hi Nordic Rebirth, Thank you for the excellent feedback! We are thrilled to hear how excited you are to start your supplement brand. We are constantly improving and growing our product catalog, and meal replacement is one of the popular products we are trying to get ahold of. We are very sorry to hear that you had issues trying to get in touch with our customer support team. We have been experiencing a slight backlog due to a rapid user increase. But we are already taking the needed measures, such as hiring more customer support staff to ensure all of our users are assisted in a timely manner. Yours truly, The Supliful Team
it's a huge time consumer to have to manually do codes on the back end. I don't think I should have got to go on, everything else works really well so far.
Developer reply ·
Thanks for your feedback but there is no step in our app that requires manual coding task, everything can be done within a few clicks so there must be a misunderstanding here. Also, there are many features in our system that were built and being built to help manage everything automatically and reduce manual actions( especially, if you are having a lot of affiliates and order being generated) . In case you run into any issue, please send us an email to support@secomapp.com, our team will try our best to help :)
