Threads 4 Thought
United States
Reviews (4)
The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.
Developer reply ·
Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨
At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Developer reply ·
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
I asked one question and Arun was off and running working to help me get exactly the data I wanted out of not just one site, but multiple sites! There was a little back and forth to get everything exactly the way I wanted it, but Arun made it happen!
