Cap and Gown Direct
United States
Reviews (7)
Tidio chat is the most affordable & flexible chat program for a small business. Before using this, we tried Zendesk and found its functions too segmented and adds unnecessary barriers to the workflow, i.e. "Chat" and "Bot" is two completely separate functions which you needed to pay siginificantly more for in Zendesk. Now, we only use Zendesk for email tickets and Tidio for chat. This seems to be the best solution for us for now.
Developer reply ·
Thank you for the amazing review, we really appreciate it! Enjoy your Tidio
We are using this app to set up custom search results and discover missed opportunities from searches. It was very helpful so far and so are the people. Luis showed me everything I need to know and made sure the app was installed on our website properly.
It works! However, the product page should have shown function details of what file types are available to upload, as well as link to the documentation here: https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads You need to create the product as a draft, then find the "Digital Download" button under the More actions menu (next to "Preview"). Then you can publish the product after upload.
Developer reply ·
I appreciate you taking the time to share your feedback with us. I totally understand how it would be helpful to have the supported file types listed on the app's "About" page and I'd be happy to pass this feedback along to our developers. That being said, PDFs are most definitely supported, but the file size must be under 5 GB. I want to make sure that you're able to upload your PDFs properly, so I'll be reaching out to you directly via email shortly. Chat soon! - Julie, Shopify Support
The address validator provides a pretty inexpensive way to save your time and energy calling customers who left invalid addresses or avoid losses from undeliverable packages. Customer service is very prompt as well.
Judge.me is probably the single best review app out there, in terms of functionality and value of pricing. There are a lot of functions to set-up, but once they are done, your site will look so professional! I also noticed that they have updated new features and themes since I started using Judge.me. The customer support is always online and fast, too!
We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.
Developer reply ·
Hello there! We're glad to hear that you've been enjoying our app for so long. We appreciate the feedback about the setup of Options; we're always looking for ways to improve our apps. However, we're glad to hear that you've been able to successfully set your options up in order to offer a vast amount of customizations to your customers, and use our customer support when needed!
Privy didn't work very well for us but I can see why it's popular. It's very affordable and easy to use, but sometimes that's at the cost of functionality-from major function of contact segmentation to really small details such as sending test emails to multiple emails or flexible scheduling based on contact time zones. Again, it's a simple solution for perhaps most small businesses on Shopify who cannot afford spending $100+/mo for <10k susbcribers.
Developer reply ·
Thank you for the review! Although Privy wasn't the best solution for you, we appreciate your perspective and appreciate the feedback.
