ElGranero Typewriter.Company
Spain
Reviews (7)
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone. The whole experience is incredibly frustrating. Even the FAQ content is no longer properly recognised by Google Search Console, which creates additional problems for website owners. Paying more for a service that becomes less reliable and less functional is simply unacceptable.
Developer reply ·
Hi team, Thank you for your honest feedback, and we're truly sorry for the frustration you've experienced. This isn't the standard we hold ourselves to, and we want to make it right. On the issues you raised: the logout problem has been actively investigated and we've already implemented a fix that's now in final testing. You shouldn't have to keep re-logging in, and we're close to rolling it out. For the FAQ not being recognized by Google, we found that the app is currently disabled in your theme's App Embed (Shopify Theme Editor); once it's re-enabled, the FAQ content will render and be picked up again. We'd be glad to walk you through this. We also hear your concern about pricing. Our recent changes go toward improving the product, especially the quality and accuracy of our AI and FAQ features, and we're sorry if that value hasn't shown up in your experience yet. Our team has reached out to you directly to help resolve everything and make sure your store is running the way it should. We'd genuinely love the chance to turn this around for you. Best regards, Chatty Support Team
They charged me twice, the mess was left after we uninstalled the app, no contact from support
Amazing app! SEO Ant has transformed our Shopify store's visibility. The user-friendly interface, powerful tools, and excellent support make it a must-have for any e-commerce business. We've seen a noticeable increase in traffic and conversions. Highly recommend!"
Developer reply ·
Hello There, Thank you so much for your amazing feedback! We're thrilled to hear that SEOAnt has made such a positive impact on your store's visibility, traffic, and conversions. Our team works hard to provide powerful tools and top-notch support, so it means a lot to know that you find the app valuable. We truly appreciate your recommendation and look forward to continuing to help your business grow! 🚀.Please don't hesitate to contact us if you have any questions or concerns. All the Best, SEOAnt Support Team of Channelwill
Previous Rating: ★☆☆☆☆ Updated Rating: ★★★★★ All my previous concerns were resolved after reaching out to Manuel, the new Customer Success Manager at Zotabox. He was incredibly helpful and completely changed my perspective. Thank you for your time and assistance—wishing you all the best!
Developer reply ·
Case updated: Hello there, we have sent you the message from Shopify. Based on their investigation, you have not been charged any amount. The charge that you showed us was a pending charge, which is common for credit cards. If you are charged, please contact us and Shopify so our companies can refund you. I am sorry that all of us were involved in such an unwanted incident.
I would like to cancel my current plan with your company. I have thoroughly enjoyed utilizing your services, but I find it necessary to discontinue them at this time. I asked several times for refund no answer. Please assist me in canceling my subscription and provide any necessary instructions or documentation required to complete the process. I would appreciate it if you could confirm the cancellation to avoid any further charges or misunderstandings to email Thank you for your attention and prompt assistance in this matter. Best regards, i am frustrated by people . used app for free for 4-5 years and lter gave 1 star. can u give ur product free of cost ??
