The Lavender Store
United States
Reviews (5)
We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app. Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.
Developer reply ·
Thanks for your feedback and for sticking with us while we got things resolved. The issue has now been fully addressed and we’re just awaiting your confirmation on the updated/removed review as discussed 😊
I installed the app, watched a how to video and installed my first offer in less than 5 mins. Amazing!
Great value - even the free plan! Always helpful support.
The online support was so fast and easy. My problem was solved!
Very easy to use and great support. I have had a few questions along the way at their support staff has been quick to respond and the assistance I have received has been very helpful.
Developer reply ·
We really appreciate you taking the time to share your experience! We're glad to hear you find the app easy to use and that our support team has been responsive and helpful. It's always our goal to make sure you feel supported every step of the way. We truly appreciate your kind words! Regards Ana & Casa Team