Kawaiies
United Kingdom
Reviews (5)
Finally an app that allows you to make a simple video gallery without the stupidly expensive subscription prices! Thank you so much! UX and UI of the app is perfect too!!
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible. Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past. Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer. Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually. As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours. We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Developer reply ·
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers Team
Love loox and their support team! Couldn't ask for a better app and support, would defo recommend!!!!!
Generates sales without a doubt and the support team are superb and always down to help you if you have any issues.
Crazy ROAS, easy way to increase AOV and support is always there to answer your questions! Slightly expensive, but the return is insane.
Developer reply ·
Thanks for the review. Our team always here to help you 24/7