USO: Ultimate Special Offers

Rob was awesome and really helped me out in a tough situation. He went above and beyond to make sure he got all my requests fixed. Thanks Rob!!!

todo muy bien Everything very good, excellent attention and service

I've been using this app for a few years now and it's been perfect for what we need. I love being able to customize the badges to match our brand. Anytime I have trouble, the customer service is very friendly and helps fix. Having it turn on and off on its own for sales is a lifesaver.

Rob, a member of the technical staff, is a very warm-hearted person; even though it was almost time to get off work, he patiently helped me resolve my issue and provided a great deal of assistance—he is truly a wonderful person. The app itself is excellent, too.

Exactly what we need to make our shop stand out! Versatile offers and great support from dev

Fab, very versatile app. And the tech support is second to none. I’ve had two issues resolved in double quick time!

Sara and Kay really helped me out with an issue I had been dealing with for over a week. I appreciate the time and effort they put in to help me solve my issue! Great app, would defiantly recommend!

Like the app, just that it isnt compatible with alot of other apps that your store might be using. If the app was able to support the other apps, it would have been good, but it became a challenge even when cart drawer needed to be changed as it cant be supported.

Jack helped me diagnose the problem and it was an easy fix

Kay was amazing, went over and above the questions I had to help the interface work properly. I only had the app for maybe 30 minutes before requesting some assistance. They walked me through how to remove cart slider, helped check my sales and even helped optimize my store to refresh the cart to make sure my customers can see the page. Kay, thank you x500! Customer service on point.

This app is super helpful and works exactly as expected. The support team is amazing — very responsive and went above and beyond to help me with a customization I needed. I truly appreciate their quick turnaround and clear communication.

Very patient

excellq

(Updated 5/19/25) Though this app does have the features I was looking for such as announcement bars, sale ribbons on products, etc. One big issue has been occurring with no actual fix to it other than to cancel the order and ask the customer to order again (seriously?). When a customer places numerous discounted items into the cart and decides to remove some of them, the discount from that item stays in the cart and continues to apply to the order causing the customer to get more of a discount than they were supposed to get. Like I said, the only fix that was offered was to cancel the order and cause a hassle for the customer. There is even an email that gets sent to the store oner from Orbit that let's you know there is an issue with the order. If the system can detect it why can't it fix it? This is my question. Other than that, it works fine, but I'm paying for an app that is quite literally losing me money. (Originally a 5 star review) This app does exactly what I need it to do and give a helpful banner on the pages where the discounts apply. Customer service is extremely helpful as well!

We've been using this app for many years and love the versatility of the special offer features and ease of setup. We also just switched to a new theme and the technical support from the developers was excellent. Highly recommend.

I have been using USO for a few years now and find it to be such a great app, so may offer options. It is a very effective app which is easy to use and the support you get is great. The USO team were just brilliant when we had an issue, as we had made changes to our theme. Thank you so much for your help

I sell beautiful headwear for chemo patients, and when just starting chemo, you need a variety of things. USO special offers, Buy 3 Get 1 Free, is perfect for my customers. They can mix & match basic chemo headwear when starting chemo or for a refresh when we go to the next season. Approximately half of my customers use the Buy 3 BOGO offer. It's easy to set up or revise if your product line changes. I've always gotten great customer service from USO. I highly recommend this app!

Very versatile App supported by very competent people! We had some compatibility problems between USO and our template and Kay helped us at the speed of light! Very satisfied!

Love this app. It helps me make more sales and the customer service is great! Thanks so much!!

Fantastic App, that has so many offer variations! It has increased our sales for sure! Plus the online live chat support is fantastic! Kay just solved a few little issues we were having on the spot while doing the live chat! Cheers Gametraders Rouse Hill

The customer service is top-notch!!! Kay was amazing!!

Excellent and fast support. Appreciate their team troubleshooting some theme compatibility issues.

We just downloaded this app for Black Friday and it is a total life saver for Black Friday. Jack was helpful in setting up exactly what we needed. I'd recommend this app to anyone looking for better discount setups than what Shopify has to offer.

Excellent customer support to get up and running, clean and easy to use back end and covers all types of offers we need.

Just got off a chat session with Sara and she was amazing. It was a pretty difficult question and required her to make some changes to the back end. She stuck with me and answered all my questions. Sara and the entire team are the best!

We’ve been using this offers app for a while now. While it’s decent and generally works, it does miss a few features we’d like, and the app logic is sometimes slightly different from what we need for our specific use case. That said, the customer service has been absolutely top-notch. Jack, in particular, has been a real lifesaver. Anytime we’ve run into an issue, he’s been quick to respond and always goes above and beyond to help us out. His support has really made a huge difference. If you’re in need of top-tier customer service to assist with your offers, this app is worth a shot.

Great app! The best thing about it is the pop-ups. I wish they had more customisation options but it is still a handy app. Even after almost 2 years of using the app, the support was quick and seamless when we had an issue. Another thing I wanted was "up to discounts" but neither Shopify nor any other app offers this.

Love this app! I've been using it for 4 years now. Occasionally, issues pop up, but the tech team is always quick to help and super reliable

Jack and the team have consistently been helpful and accommodating. While we've encountered a few issues in the past, they were addressed promptly and professionally. The app functions well, but it could benefit from some UI enhancements. Keep it up!

very nice customer service and prompt support.

Alex did a great job helping me fix an issue where the discount wasnt being automatically applied if a customer loaded the cart a certain way. Everything works perfectly now!

Update: The offers are not showing up on my site. It's glitching and unfortunately did not have a good turnout with a BIG sale I was having. I had to uninstall the app and get another one sadly.

Very ease to use and excellent customer services! We definitely recomend.

12-08-2022 Really impressed with the support team, they are quick to respond and they helped to resolve my queries within a couple of days. Recommend this app 24-06-2024 Two years on, we are still using this app. The team at Orbit are very friendly and efficient in supporting us, nothing is too hard for them. Highly recommend this app.

回答問題非常快速!

Customer service experience is incredible!

I was initially hesitant to use this app due to some negative reviews. This app provides essential features that offer numerous options for my business. It's important to note that it may not work flawlessly immediately upon installation. I'm giving it a 5-star rating because of the attention and customer service of its team, who are constantly tweaking and improving it on your website and addressing any issues. It is working and so far I have 3 different types of offers on my site. I wish i had known about it earlier. Most of these offers should have been built in Shopify and free. Luckily this app is addressing many of the shortcomings but it is not that easy nor a straight forward job. Keep that in mind.

Outstanding app. Supplies the bulk of my order increases across the shop. Excellent support too.

Great app that also comes with great support. Had some issues when we updated our theme but the USO support team solved the issue quickly and with great professionalism!

Best App ever..! and I got quick help always with any issues! :) Highly Recommended!

Great app, and great customer service from Kay! I was helped in a very timely manner and she did not stop until I was 100% satisfied with the result!

Exceptional Support Experience with Emily! I recently encountered an issue with the USO: Discounts & Promotions app after updating my Shopify theme. This hiccup could have been a headache, but thanks to Emily's outstanding support, it turned into a seamless experience. Emily's dedication and patience were truly commendable as she guided me through the entire fixing process with unwavering support. What impressed me the most was Emily's willingness to go above and beyond. She didn't just offer explanations; she utilized visuals to ensure that every step was crystal clear. Her dedication to resolving my issue promptly and efficiently showcased her expertise and commitment to customer satisfaction. I am sincerely grateful for Emily's exceptional assistance and the support of the entire team behind USO: Discounts & Promotions. It's reassuring to know that such a reliable and customer-centric support system exists. Thank you, Emily, and the team, for your outstanding service! What set Emily apart was her willingness to go the extra mile. Not only did she patiently guide me through each step of the process, but she also utilized visuals to make everything crystal clear. Her attention to detail and commitment to customer satisfaction were evident in every interaction. I can't thank Emily and the entire USO: Discounts & Promotions team enough for their outstanding support and service. It's rare to come across such professionalism and dedication in today's fast-paced world, and they truly exceeded my expectations. If you're looking for an app backed by a team that genuinely cares about its users, look no further than USO. Highly recommended!

Great app and great tech support!

Alex is super helpful and always finds a solution to anything that we want to change within the app.

Good service and solve the problem soon.

Five-Star Support Experience! I recently chatted with Alex about a discount issue, and it was a breeze. They quickly tackled the problem, explained things clearly, and even fixed it on the spot. What impressed me most was Alex's patience and dedication. They went above and beyond, using visuals to make everything crystal clear. Even when new issues popped up, Alex stayed cool and sorted them out in a flash. Huge thanks to Alex and the team!

Good support and the app works quick!

Very prompt reply and helpful, highly recommend this!

USO has been a great app to use with our store over the years. It's helped us offer consistent discounts for customers, and more importantly, the support team has been very helpful. They were quick to respond and made sure we were satisfied with the solution.

This is an awesome app! I've been using it for years to run my specials. I needed help today and their customer service is great. Don't hesitate to get this app!!!

This app has done everything what we wanted it too and the customer service is very quick and helpful. All we would ask for is the ability to stack or combine discounts with other apps/discount codes for multiple discounts when needed.

We love how they go above and beyond to ensure things work well for us!

Great app. Easy to use. Have been using it successfully for several years now.

Honestly a really good app overall! Alex at Orbit has gone above and beyond when we have (admittedly silly) questions! Service is impeccable and the app is very easy and intuitive to use :)

Really good app, works well (a few minor issues but mainly caused by Shopify limitations and our ambitions). I love how easy it is to get assistance though, it takes no time at all to get a resolution to a problem from real people who know what they're doing. Recommended.

Goeie app, werkt goed. Ze reageren ook vlot op eventuele vragen of problemen top Great app... Works fine and the support is quick

Needed some help getting my apps up and running together and the customer assistance by Alex was next-level! Happy I chose Orbit apps for my website!

The app allows mostly all the promotion rules that you can think of. Reaching out to the customer support which is super helpful and efficient.

Versatility for a low price! Compared to other apps, USO offers many options for driving CRO. Alex is super helpful and helped us optimize our usage. A great option!

Support was very prompt in making the changes for my Shopify store - super efficient and fuss-free! They were able to make changes for 2 of my stores really quickly.

Changed theme to capital and the app did not work properly as a result Reached out to support - who offered WORLD CLASS support and resolved my issue quickly. On top of this, It is a great app which attracts my customers to purchase

This app is a game-changer! With a user-friendly interface, it makes shopping a breeze. The promotion tools are innovative, driving sales too. The support team is responsive and helpful. It seamlessly integrates with our store, making it a must-have for any online business. Highly reliable and efficient - I couldn't be happier!

Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.

USO is the only discounting app we use, and it allows us to run more complex discounts than we can natively in Shopify. We recently upgraded our theme, and we've needed help with a couple of things. The USO team has been immediately available on live chat within the app both times, and they've quickly made the edits to our theme needed to make things work. I really appreciate their partnership!

Great App, Kay from customer service was fantastic in helping sort out an issue we were having on the cart page.

Alex is the bomb.com. He assisted with links to articles and by actually going in and making changes.

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO. My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

This is a nice app. The only one I have found that lets me create Buy X Get Y by letting customers choose from a range of products with variables. Also has many other great functions. Excellent, quick, very patient customer service. Thank you so much, Kay, for all your help.

Kay is so easy to talk with and responded swiftly that's why the issue got resolved right away. This is my first time reaching out to them and I'd say awesome customer service! Thanks, Kay!

Hi Kay, Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.

Kay is exceptional, prompt response and extremely helpful. She even record the video to show me how the technical issue has been fixed. Impressive service.

Amazing customer service and support from the team at Orbit, once again. (Thanks Kay!). Still in the setup process, but very happy with everything so far.

it has all the things you need. Built for your business and easy to use. Great Customer support !

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Had few questions regarding application customization, received an absolutely amazing customer service from Alex.

A-mazing, I was stunned with a smashing response from these guys. I asked if it was possible to modify my pop ups and text, and rather than send me to some help page, they actually offered to do it for me right away. As a result I have a better performing offers and pop ups, my team and customers are much happier with the whole set up. Fabulous, they are probably stuck with this customer for life now , thank you to the guys in app support, you put Amazon to shame!

Es una buena aplicación te facilita poder tener varias promociones activas, dandote libertad de elegir los productos o grupos de productos.

Excellent customer service, they fixed an issue with the sales badge appearing overtop of the product image and it looks perfect now. Thank you!!

Great app to bolster your discounts on Shopify. The customer support for a free app is also very helpful, prompt and effective.

The app is good , although it can be better . As an example , setting 2 promotion on a product is quite confusing , example setting discount like Buy 1 Free 1 & Buy 2 Free 3 , you can't set the discount with the same method or it will not work . The customer support is very helpful and fast. A big Thumb-Up for their Customer Support Kay that provide fast and helpful support.

Downloaded the App to try out the Discount feature. After 5 mins my free trial had ended and my Discount I created never worked. I tired to use the chat function to speak to someone but it was a robot that went around in circles. Paige did follow up eventually but I had already found a different App that met my requirements.

Alex was super helpful and knowledgeable to assisted us to fix issues every single time. Very patience to help out for all details. This app is the most powerful to apply promotions. Finally we got Buy 3 For $175 style sale! Thank you! The best app ever!

While the app is not perfect, i do get a very good response from customer service who have been attentive in reply to me and addressing areas of concern. This way, you feel as you get the support required to continue trading. Thank you.

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Great app! Many different options for discounts. Helpful customer support! Currently is not working with the Buy Now button.

Good support from customer service team. Very responsive to resolving issue. Thank you for your help!

I love this app! It’s easy to install and when I did have a customization question the customer support was amazing.

Great support and the free gift option increases sales so much! Very easy to set up!! It is a great way to get people to increase their cart:)

If I have any questions on the app for campaigns running, Alex is always responding within 1-2 minutes. Great team to work with and recommend the app as it offers many options.

app really appreciated, great customer service, specially Alex, quick and effective, I can reccomand this service to all ecommerce owner

Excellent support team, fast response and detailed solutions when other apps were causing problems to our site. Highly recommend.

This app does a great job, it's very easy to set up and the support is very reactive. They even did some custom jobs for our shop to make it work with our lazyload app. Recommend!

I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.

While not perfect, this is one of the best apps for going over and beyond what Shopify natively allows. We are able to create multiple discounts, bundles and more. Support is also excellent.

Great app so far. Ran into a couple confusing things (due to the way I wanted to set up our discounts) and Support was very quick to help me get them resolved. No complaints so far, Thanks!

We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and regrettably there was no response. We have disabled the app for now and found another app that works as needed. We really think the product has potential but the inconsistency puts our revenue stream and customer experience at too great of risk to continue. Finally, we were using one of the generic Shopify themes that has not been customized so that should not have introduced any issues.