passion resources
United States
Reviews (5)
Exceptional Customer Service. Great team of developers and customer service reps that do whatever they can to help!
Developer reply ·
Thank you for the 5 stars! ⭐⭐⭐⭐⭐ We're thrilled that you love Pareto: Volume Discounts & Quantity! 🚀 If you ever need any assistance, we're always here to help. Happy selling! 🛍️🎉
Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.
Pixel Union support was responsive and resolved our issue quickly. Currently using the BOGO feature.
