Melt Me Candle Co.
United States
Reviews (7)
5 STARS for Jackson. He went above and beyond, and made me feel valued while talking to him 4 STARS for the app - There is so much to set up, you think you'd offer a duplicate button. Also when your team is too busy to confidently help anyone else Just say that! I'd much rather see a generic message " hey no one is able to help you right now. We received your question, when we can respond we will. Much better than holding with someone for 10 minutes while they help other people and tell me they're really busy. Then getting virtually transferred to someone else who could end up doing the exact same thing. I'd much rather have transparency than "effort" to help but not being helped. Thankfully I got Jackson - you should promote him. lol
The app is not as intuitive as I'd like but the customer service has been top notch
Developer reply ·
Thanks for your review! We’re thrilled to have your support. If there’s anything we can do for you, don’t hesitate to contact us. PageFly | Kate – Customer Success Manager
They claim you can migrate customers. However, per Mirra in customer service all my customers have to purchase - again, than they will be given the opportunity to sign up at that point. So There is no incentive for current customers to perform the tasks needed to gain points if they have to sign up & do not get credit for past purchases. Very different than having a migration option where the customer will have points assigned based off their past purchases and be alerted, that they have these "free" points and they can earn more to get to enjoy benefits.
Developer reply ·
Hi there, Thank you so much for reaching out and sharing your feedback about your experience with the Joy Loyalty Program — we truly appreciate you taking the time to let us know. It seems that Mirra’s earlier explanation was not accurate and may have caused some confusion — we sincerely apologize for that. To clarify, once migration is completed, customers are already members, and they can earn and redeem points right away. In addition, Joy provides a Sync Past Orders feature that allows you to reward points for previous purchases automatically. We also noticed that you’ve recently uninstalled the app. Our team would love the chance to support you again and show you how Joy can fully meet your needs. We sincerely hope you’ll consider giving Joy another try. Your feedback is extremely valuable to us, and we’d truly appreciate the opportunity to make things right and help you see how Joy can bring more value to your customers and business. Best regards, Joy Support Team
Excellent. Jessica was kind, personable and very knowledgeable. You got a good one !!
Developer reply ·
Thank you very much Nicole for you kind words and lovely review! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Excellent! These guys are great, i've asked several questions and they are determined to help and have been successful at fixing my challenges right away. Thank you!
Yeah it's a solid app, I get a good bit of use out of the free plan.
