Taraiga
Singapore
Reviews (4)
Rita is very helpful
Developer reply ·
Hello! Thank you for sharing your positive experience with Rita! We're thrilled to hear that she was able to assist you effectively. We truly appreciate your feedback. If you need further assistance, feel free to contact us again anytime. We're here to help! DSers Team
I got impatient with the publishing product so I contacted support. Turned out it just took more time than usual. Grace is very helpful. Thank you.
Developer reply ·
Hello Taraiga, Thank you for taking the time to share your feedback. We sincerely appreciate your input and are glad to hear that you found our support team helpful, with Grace assisting you effectively. We understand that waiting for a product to be published can sometimes be frustrating, and we apologize for any inconvenience this may have caused you. We continually strive to improve our processes and ensure a smoother and more efficient experience for our users. If you have any further questions, concerns, or suggestions, please don't hesitate to reach out to us. Your feedback is invaluable as it helps us enhance our services and meet the needs of our customers better. Once again, thank you for choosing Dropshipman, and we look forward to serving you even better in the future. Best regards, Dropshipman Support Team
Nona is so lovely and super helpful. All my questions are answered. Getting more excited to explore Willdesk with this amazing support :)
Developer reply ·
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve! Best Regards, Nona|Willdesk Support
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Developer reply ·
Hi Stephanus, Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store. Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases. As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Kane Ali Reviews - Product Reviews Support Team
