Willdesk: Live Chat&AI Chatbot
by Channelwill
View in Shopify App Store ↗Reviews (380)
kim的服务非常好 Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team ✨
Excellent; the team is very professional. Thank you very much for taking the time to leave a review! 🌟🌟🌟🌟🌟 We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.
Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Sophie Willdesk Customer Support Team of CWILL
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high. Hi there, This is Sophie from the Willdesk Support Team of CWILL. Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be. We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly. Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹 We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much! Sophie Willdesk Customer Support Team
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team. What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention. The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs. Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!! Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊 We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently. It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us. Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging. We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀 Best Regards, Kim|Willdesk Support Team of CWILL
Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Sophie Willdesk Customer Support Team of CWILL
very good , still getting to know it but it is helping a lot Thank you very much for taking the time to send us your amazing rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of CWILL
客服服务快速有效 感谢您的赞美!😊 得知您认为我们的客服响应迅速且高效,我们深感欣慰。若您需要任何帮助,我们的团队随时待命,乐意为您提供支持。衷心感谢您的支持!🚀 此致 敬礼 金 | CWILL Willdesk 支持团队
love it Thank you very much for taking the time to leave a review! 🌟🌟🌟🌟🌟 We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Regards, Sophie Willdesk Customer Support Team of CWILL
Excellent support. Thank you very much for taking the time to leave a review! 🌟🌟🌟🌟🌟 We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Sophie Willdesk Customer Support Team of CWILL
Incredible platform and quick customer service. Super affordable and has everything that we need We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛 We are commited to continue to strive in provide the best possible user experience. Thank you again! Emma Willdesk Customer Support Team
Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place. Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. 😇 Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend! We highly appreciate you for taking the time to share your wonderful words. 🌟🌟🌟🌟🌟 It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone Please feel free to send us a message if you need any form of support. We are always available to help out. 😊 Thank you! Emma Willdesk Customer Support Team of Channelwill
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team ✨
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Sophie|Willdesk Support Team ✨
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team ✨
The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me! Thank you so much for your kind words! We’re thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and we’re always here if you need anything else! 💛 Best Regards, Kim|Willdesk Support Team
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order. Hi There, This is Kim from the Willdesk Support Team of Channelwill. Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored. 📝 Regarding the points you raised: Staff Editing/Adding Macros The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time. That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions. Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements. Notes Section Size & Character Limit Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts. I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions. I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction. If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you. Thank you again for your patience and for being a valued user of our app.
Met my needs very well and responded positively Thank you so much for your kind feedback! I’m glad to know that our team was able to meet your needs and provide a positive experience. Thank you for choosing Willdesk! Best Regards, Kim|Willdesk Customer Support
The app include built-in live translation for chat conversations. Thank you so much for taking the time to send your amazing feedback! 🌟 We are delighted that you are happy app. We appreciate you taking the time to send us 5 stars. We promise to continue to try to always provide the best possible user experience to everyone. Please feel free to send us a message as you require support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill
Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it! Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Sophie|Willdesk Support Team
J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup Merci beaucoup pour vos aimables paroles ! 🌟 Nous sommes ravis d'apprendre que la réactivité et les conseils de notre équipe vous ont été utiles pour configurer votre chat. Notre objectif est de rendre le processus clair et fluide, et nous sommes ravis d'avoir pu vous aider à avancer plus rapidement. Nous apprécions sincèrement vos commentaires et restons à votre disposition dès que vous en avez besoin. Cordialement, Kim|Équipe d'assistance Willdesk
Very good! Thank you for your kind feedback! This is Nona from the Willdesk Support Team. We’re glad to know that you had a very good experience. If there’s anything more we can do to assist you, please don’t hesitate to reach out—we’re here 24/7 to support you. ☺️
Quick response time! Thank you so much for taking the time to send a review. We really appreciate the 5 stars! 🌟 We are happy that you liked the response time of our support team. We value your feedback. We will continue to try to provide best effort in driving the best possible user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/
Nona is the best Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best — we agree! 😊 We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team 😇
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team
Gute App mit tollen Funktionen, sehr zu empfehlen Vielen Dank für Ihre freundlichen Worte und Ihre Empfehlung! Wir freuen uns, dass Ihnen die App und ihre Funktionen gefallen. Wenn Sie Anregungen oder Feedback haben, teilen Sie uns diese gerne mit – wir sind stets bemüht, uns zu verbessern! 😊 Mit freundlichen Grüßen, Kim|Willdesk Support-Team
the support is very fast and helpful Thank you so much for feedback! 🌟 We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars. We will to continue to strive in providing the best possible user experience to everyone. Kindly feel free to send us a message as you require support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill
I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona. Thank you so much for taking the time to leave us your amazing review! We are delighted that you received great support and was able to assist you effectively. Your feedback motivates us to keep improving and delivering the best potential experience. Please feel free to reach out to us as you may need help. We are always available to provide assistance. Best Regards, Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/
Thank you very much for taking the time to send us 5 stars! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill https://www.channelwill.com/
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended. Hi There, Thank you for taking the time to share your feedback. We really appreciate it. We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem. The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements. Thank you again! Emma Willdesk Customer Support Team
We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good. Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise. Hi There, Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go. We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data. Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset. We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs. Thank you again, Kim|Willdesk Support Team
第一服务很热情,而且解决问题迅速,第二软件免费,软件也可以,希望后期可以越来越好,方便用户使用。
Developer reply ·
感谢您给我们 5 星评价。我们非常感谢能够为您提供良好的服务。通过向您的朋友推荐我们的应用程序,我们将非常感谢您的支持,因此我们可以向其他人提供帮助。如果您有任何问题,请随时通过实时聊天和电子邮件与我们联系。 真的, Willdesk 团队
Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues. Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team
Great Experience!
Developer reply ·
Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill
Great support and a great platform — wishing you all the best and continued success!
Developer reply ·
Thank you so much for your kind words! 😊 We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback🚀. If you ever need further assistance, don’t hesitate to reach out. 💙 We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill
Very good
Developer reply ·
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Willdesk Customer Support of Channelwill
Nona was amazing and very helpful!
Developer reply ·
Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team
amazing support and app!
Developer reply ·
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team
Very easy to set up and great customer service!!!
Developer reply ·
Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support
So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.
Developer reply ·
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team
Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!
Developer reply ·
Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Developer reply ·
Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team
no es tan facil de entender el sistema , pero el soporte te da buen servicio
Developer reply ·
Hola, Gracias por compartir tu experiencia. Lamentamos saber que el sistema no era tan fácil de entender al principio, pero nos alegra saber que nuestro equipo de soporte pudo ayudarte. Trabajamos constantemente para que la plataforma sea más intuitiva. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros, ¡estamos aquí para lo que necesites! 😊 Saludos cordiales, Sophie | Willdesk Support
Problem fixed within minutes!
Developer reply ·
Thank you for your kind comment—we’re really glad to hear the issue was resolved quickly! We always aim to provide a smooth and helpful experience, so if there’s anything we can do to support you further or help you feel fully satisfied with our service, please don’t hesitate to let us know. Your feedback is always appreciated and helps us continue to improve. Feel free to reach out anytime—we’re here and happy to help.💓 Best Regards, Nona |Willdesk Customer Support
Very response customer service & engineering team! App is working great so far!!
Developer reply ·
Thank you so much for taking the time to leave an amazing review! We are so glad that you're happy with the support and the app. We truly appreciate your feedback. We promise to continue to do best effort in providing the best user experience to everyone. Kindly feel free to contact us anytime for suggestions, questions and support. We are always available to provide help.. Thank you again for choosing Willdesk! Emma Willdesk Customer Support Team
很好用,现在客服沟通响应也很快!
Developer reply ·
非常感谢您抽出时间留下精彩的评论!😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜,请随时联系我们。我们随时准备为您提供帮助!🚀💙 感谢您选择 Willdesk! 致以最诚挚的问候、 艾玛 Willdesk 客户支持团队
Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!
Developer reply ·
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team.
Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit
Developer reply ·
Vielen Dank für Ihr Feedback 😊. Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen. Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten. Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da. Nochmals vielen Dank! Emma Willdesk Kundenbetreuungsteam von Channelwill
功能丰富且有专业指导,指的推荐
Developer reply ·
非常感谢您在百忙之中留下 5 星好评!我们很高兴您对该软件和所获得的支持感到满意。 我们感谢您的反馈。我们将始终努力不断改进,为大家提供最佳的用户体验。 如有任何建议、问题和支持,请随时联系我们。我们全天候为您提供帮助。 再次感谢您! 艾玛 Willdesk 客户支持团队
The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!
Developer reply ·
Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊 If you ever need further assistance or have any questions, we're always here to help! Best regards, Willdesk Customer Support
perfect
Developer reply ·
Thank you! 😊 We're thrilled to hear that you find our app perfect for your business! Let us know if you ever need any help. 🚀 Your satisfaction is our priority! Best Regards, Willdesk Customer Support
Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.
Developer reply ·
Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨ Best Regards, Kim|Willdesk Support Team of Channelwill
good
Developer reply ·
Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help! Best Regards, Kim Willdesk Customer Support
Best customers service .
Developer reply ·
Thank you so much for taking the time to leave a fabulous review of 5 stars! We are delighted that you're happy with the app. We really appreciate your feedback and we promise to continue to try to provide the best user experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill
great i love this app, support are very available for help
Developer reply ·
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙 Best Regards, Kim| Willdesk Support Team
I had a great experience with Nona. She took care of the problem and all is good. Thanks.
Developer reply ·
Hello,Uniquely Branded! You're amazing for expressing your satisfaction by writing a review. It means so much to us. We've worked hard to make the best experience we possibly could for our customers. Please know that we are always open to suggestions on how we can further improve our services, just send an as quick message on the live chat anytime we are open 24/7. Have a nice day and stay safe! Best Regards Nona|Willdesk Support
very helpful
Developer reply ·
Thank you so much for taking the time to leave 5 stars! We are delighted that you're happy with the app and the support. We appreciate your feedback as we always try to provide the best user experience to everyone. Please feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.
Developer reply ·
멋진 리뷰를 남겨주셔서 정말 감사합니다! 앱에 만족하셨다니 정말 기쁩니다. 피드백에 감사드립니다. 저희는 플랫폼 사용에 있어 높은 수준의 사용자 경험을 유지하기 위해 최선을 다하고 있습니다. 도움이 필요하시면 언제든지 문의해 주세요. 연중무휴 24시간 언제든지 도움을 드릴 수 있습니다. 다시 한번 감사드립니다! Emma 윌데스크 고객 지원팀
Easy to set up, good to use. Great customer service.
Developer reply ·
Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk. Feel free to send us a message anytime as you require support. We are available 24/7. Thanks again! Emma Willdesk Customer Support Team
Their support is fast and helpful. Things are working well.
Developer reply ·
Thank you so much for taking the time to leave such a wonderful review! We are delighted that you're happy with support and the app. We really appreciate your feedback, we promise to continue to try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Excellent!
Developer reply ·
Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our service. If there's anything else we can assist you with, feel free to reach out anytime! 💖 Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Customer Support Team
We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.
Developer reply ·
Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
Easy and solved my issues
Developer reply ·
Thank you so much for taking the time to leave an amazing review! We are delighted that you are happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!
Developer reply ·
Thank you so much for taking the time to leave a wonderful review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!
Developer reply ·
Thank you for sharing your wonderful feedback! 😊 We’re thrilled to hear that you’re very satisfied with the service and that our team could promptly assist you. Your satisfaction is our priority, and it’s rewarding to know we met your expectations. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always here to help! Best regards, Kim|Willdesk Support Team of Channelwill
Developer reply ·
Thank you for taking the time to leave 5-stars! We are very glad that you're happy with the platform. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform. Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again! Emma WIlldesk Customer Support Team of Channelwill
I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)
Developer reply ·
Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support provided. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app and the support. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill
Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!! TOP! Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo. GRAZIE WILLDESK GRAZIE NONA !!!
Developer reply ·
Grazie per aver lasciato una recensione straordinaria! Siamo molto orgogliosi di sapere che sei soddisfatto dell'assistenza ricevuta. Apprezziamo molto il suo feedback e ci impegniamo a mantenere alti gli standard dell'esperienza utente dell'app. Non esiti a contattarci in qualsiasi momento, siamo disponibili 24 ore su 24, 7 giorni su 7, per fornirle assistenza. Grazie ancora! Cordiali saluti, Emma Assistenza clienti Willdesk di Channelwill
This app initially showed a lot of promise but did not last due to poor instructions and slow support.
Developer reply ·
Dear Monsta-RC , Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated. We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have. Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible. Thank you once again for your feedback, and we hope to regain your trust. 🌹 Sincerely Yours, Kim|Willdesk Support Team of Channelwill
Great customer service~
Developer reply ·
Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
Developer reply ·
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill
Very good support. They where presistant and worked to solve my problem.
Developer reply ·
Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform. Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team
Developer reply ·
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you for taking the time to leave 5-stars! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
Developer reply ·
Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve user experience. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
Excellent Customer Service, and app is very user friendly.
Developer reply ·
Thank you for your fantastic review! We're thrilled to hear that you found our customer service excellent and the app user-friendly. Your feedback motivates us to keep delivering the best experience possible. If you have any questions or need assistance in the future, feel free to reach out! Best regards, Kim|Willdesk Support Team of Channelwill
Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.
Developer reply ·
Thank you so much for your glowing review! We're thrilled to hear that you've found Willdesk easy to use and that our support team has been amazing. It's great to know that we're offering the right balance of features and ease of use without unnecessary charges. If you ever need further assistance, we're here to help! Best regards, Kim|Willdesk Support Team of Channelwill
great app and customer support
Developer reply ·
Thank you for your positive feedback! We're delighted to hear that you're enjoying both the app and our customer support. It means a lot to us! If you need any further assistance, feel free to reach out anytime. Best regards, Kim|Willdesk Support Team of Channelwill
I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version. I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time. So highly recommended for small businesses. Special thanks to Mariadel and Kim, for all their help, patience and thinking along.
Developer reply ·
Thank you for taking the time to leave a very nice review! We really appreciate the feedback and making the best user experience is our primary goal. We aim to continue to improve the services we are providing and we are glad that you are happy with the support provided. Regarding logs and analytics, kindly send us a message with details and specifics of your request and we will be happy to discuss this with the team if this is something that needs to be added in the app. Thank you again! Emma Willdesk Customer Support of Channelwill
Developer reply ·
Thank you for taking the time to leave 5-stars! We're very delighted that you're happy with the service. We really appreciate your feedback, we are committed to maintaining high standards in user experience and to continue with best effort to improve the platform. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support of Channelwill
非常好
Developer reply ·
非常感谢您花时间留下评论!🌟 我们真的很感谢您的赞誉。我们很高兴您对这款 APP 感到满意。您的反馈对我们保持高标准的服务非常有价值。 如果您需要任何形式的支持,请随时给我们留言。 我们全天候为您提供帮助。 再次感谢! 艾玛 Channelwill 的 Willdesk 客户支持
Developer reply ·
We highly appreciate you taking the time to leave very nice review and 5 stars! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep high standards to the services we provide. Feel free to send us a message if you require any form of support. We're available 24/7 to provide help. 😊👍 Thanks again! Emma Willdesk Customer Support of Channelwill
very nice!
Developer reply ·
Thank you for your kind review! We're delighted to hear that you had a very nice experience with our app. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, Kim|Willdesk Support Team
The best service and best app for CRM, we are very happy with their service.
Developer reply ·
We are very delighted by your lovely comments! Thank you for taking the time to leave a review. We really appreciate the feedback, making the best user experience is our primary goal. We are glad that you are happy with the service, we promise to try our best to stay consistent in this. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support of Channelwill
The experience is not bad. The online inquiry service is very good. There is also fqa page building, which is the most needed. Many software do not support it. So choose. More of the service is good
Developer reply ·
Thank you for taking the time to leave a review! We really appreciate the feedback, making the best user experience is our primary goal. We aim to continue to improve the services we are providing. We are glad that you are happy with the support you received. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support of Channelwill
Packed full of features at a great price. Support is also super quick if you have any questions. We've tried all of the customer service apps and this is by far the best one!
Developer reply ·
Thank you so much for your fantastic review! We're thrilled to hear that you find our app packed with features at a great price and that our support team has been super quick in addressing your questions. It's wonderful to know that, after trying various customer service apps, you consider ours the best. Your satisfaction is our top priority, and we're committed to providing you with the best experience possible. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Best regards, Kim|Willdesk Support Team
We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it. Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.
Developer reply ·
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Es freut uns zu hören, dass Sie mit den verschiedenen Funktionen unserer App zufrieden sind und dass Ihr anfänglicher Integrationsprozess reibungslos verlief. Es ist großartig zu wissen, dass Mariadel in der Lage war, sich umgehend um Ihre Bedenken zu kümmern und zusätzliche Funktionen für Sie freizuschalten. Wir bemühen uns, Ihnen den bestmöglichen Support zu bieten, und wir schätzen Ihr Feedback sehr. Wir sind gespannt, wie Ihre Kunden auf die Integration reagieren werden und freuen uns auf die Möglichkeiten, die sich daraus ergeben werden. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind für Sie da! Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für Loloyal entschieden haben. Mit freundlichen Grüßen, Kim|Willdesk Support Team von Channelwill
Kundenservice top
Developer reply ·
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie mit unserem Kundenservice eine tolle Erfahrung gemacht haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen! Mit freundlichen Grüßen, Kim|Willdesk Support Team