The Black Seed Co
Australia
Reviews (11)
I don't usually leave a review so early on for an app. But, wow! To get dev support on a Sunday, within minutes of emailing is beyond awesome. Truly an awesome app too. I've always wanted a slide cart functionality on my store, but with my complicated theme work and other 3rd party apps, I just didn't think this would work. This app does NOT edit your theme file, so if your skeptical just install it and if it doesn't work you won't lose (or ruin) anything and you can just uninstall it. Great app! Great devs!
Excellent customer service. Josh is very quick to respond to queries and went above and beyond in accommodating us. Thanks!
Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.
Developer reply ·
Thanks for the feedback and we're sorry to hear you had trouble with the app. It looks like you may have encountered this issue because of a billing error when upgrading to our Pro plan. A member of our Customer Care team will reach out to get this resolved for you.
Wow! The possibilities are endless with this app. Within hours of installing it, I reached out to the devs about a workflow that I was interested in - tagging and making a note to an order when a customer buys 2 of a certain product. Well, it wasn't available so Johh went and created a custom workflow for me. Mind you this is all while on the free tier. This app has so many amazing possibilities. Fantastic app, fantastic support!
TL;DR Fantastic email marketing platform with endless possibilities. Customer support has been fantastic, and would highly recommend you take a free demo to see all the possibilities this platform can do for you. Prior to Remarkety, I was using a very popular free app that was pulled from the app store for preferring to "monkey" around instead of play by the rules. This caused my store several issues when trying to use a 3rd party app that was released as a workaround. So, this pressured me to finally embark on the journey to find a better email marketing platform. Inundated with choices, and many Shopify reviews I ended up on Remarkety's website and chose to go through a free demo. I had to schedule it at midnight local time due to the time difference, but I was fortunate enough that Josh contacted me and changed it to 10am local time to make it more suitable for me. The demo did not disappoint as I was taken on a live tour of the platform with Josh who answered all my questions and showed me all the features. I'm still on day 7 of the free trial and have already seen fantastic results thanks to the very rich segmentation and customisations available. I've emailed support almost 10 times and have found the support to be top notch, helpful and knowledgeable. There's no doubt that I will be with these guys for the long run.
Great app! does exactly what it says, and integrates very nicely on the thank you page. Definitely, a valuable tool as it can give you a greater insight than what Google Analytics can offer alone.
Developer reply ·
Hey Michael, I'm glad we were able to help you customise the grapevine widget to match your theme. Looks like you're getting some great results!
UPDATE: Clearly not an isolated issue, as same has been experienced by Bakedin. I strongly recommend you stop all automation if you must install this app. I am now in search of a MailChimp alternative as a result of this whole situation. *ATTENTION* Be very careful, as once you set up this app, it goes on and resends ALL automation emails to your customer list. I set this up at 4 am after receiving the notice from MailChimp, only to find out that within minutes of syncing all my customers have received redundant automation campaigns that I had set up previously. So, a very unprofessional look, and now this will affect my current future email campagins as I do not want to risk flooding my email lists again. Who knows what other issues, this is going to cause! So, just be careful.
Developer reply ·
Hi Black Seed Co., thank you for the feedback. We’ve tested this scenario extensively and we are unable to replicate the behavior being described. To give you and others an understanding of how the initial sync works, on install, we tell the Mailchimp API specifically to not send automation messages. When the sync is done, it is designed to pick up where events left off for transactional messages only (like abandoned carts, order notifications ). For marketing related emails like win backs, first-time buyers, etc. (and pop-ups), there is not a technical way to fuse these back together due to limitations in the Mailchimp infrastructure. In other words, there's no way to associate the unique store ID that ShopSync is using with any existing Mailchimp automation(s). Reason being, if you were using the previous Mailchimp app, it has its own unique store ID assigned to those automations. In other words, the key to door locks have to match and ShopSync doesn't have those keys. Our best guess is that there may have been something going on either with Mailchimp at the time, or perhaps another app kicking off events in your store. But, we take any and all feedback seriously and we'd like to work with you on further investigation of what may have happened. We sent a direct message to you earlier, if you don't mind to share your store URL and Mailchimp user ID that would be a good start for us. We'll be happy to dig deeper to see what could've happened here.
I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.
Developer reply ·
Hi there, We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues. It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further. Thank you.
Very useful app, and a must have for any merchant. The almost realtime alerts of Abandoned check outs have been a life saver in the couple of instances where there was actually technical reasons for customers not being able to checkout, this benefit alone has seen us save our store from a couple of major issues, and ultimately saved us a lot of money. The dev support is fantastic and Ahmad is always there to help us with any questions and also offers a lot of beneficial tips with his apps. It's great to have Devs and apps that actually want to see you succeed.
Developer reply ·
Thanks Michael! Too kind. You the real MVP!
I ran into a big issue on Saturday morning, (through no fault of the app) and emailed support to receive the app developer himself call me within a matter of minutes. **Just a note for any Shopify users who upgrade their plan from yearly basic to the $79 plan, Shopify turns off your third-party calculated shipping rates which means this app stops working and customers can't checkout** Again for clarification, through NO FAULT of this app and 100% Shopify's fault! Zann was absolutely a life saver and was able to narrow down the issue for me quite quickly and I was back up and running as quickly as shopify answered their support line. If only all developers are able to stand by their app like Zann, I am a very greatful customer and benefit so much through this app which is a must have! Thank you Zann!
Developer reply ·
Thanks for the review and the kind words. I am glad we could resolve this with haste and keep you shipping.
This app is a MUST HAVE! for any Shopify store. We've actually replaced our live chat with Raven Callback and have had tremendous success and many customers have commented on their satisfaction of having a call back button. Oh, not mention higher conversions! I'm probably converting half of my callback sales at least. But whats a great app without great customer service. Ahmad has been fantastic in helping us with some coding optimisations for our store, and has gone above and beyond in always answering our questions. Thanks Ahamad, I love this app! You can checkout the app on our store - https://www.theblackseedco.com.au/pages/contact-us
